Job Description

The Housekeeping Coordinator supports the daily operations of the housekeeping department by coordinating room assignments, managing communication between housekeeping staff and other departments, maintaining records, and ensuring efficient workflow. This role plays a key part in delivering high standards of cleanliness, guest satisfaction, and operational efficiency.

Key Responsibilities

Operational Coordination

• Coordinate daily housekeeping activities and room assignments.
• Monitor room status updates and communicate changes promptly to relevant departments.
• Track room cleaning progress and ensure timely completion of tasks.
• Maintain accurate records of room availability, maintenance issues, and housekeeping activities.
• Assist in prioritizing cleaning schedules based on occupancy and operational requirements.

Communication & Administration

• Serve as the primary point of contact between housekeeping, front office, maintenance, and other departments.
• Receive and dispatch guest requests related to housekeeping services.
• Answer departmental phone calls and respond to inquiries professionally.
• Prepare daily reports, shift summaries, and operational documentation.
• Update housekeeping management systems and maintain departmental files.

Quality Assurance & Team Support

• Support compliance with cleanliness, safety, and brand standards.
• Follow up on guest complaints and service requests to ensure timely resolution.
• Assist in conducting room inspections and quality checks when required.
• Monitor inventory levels and communicate supply needs to management.
• Assist with scheduling, attendance tracking, and onboarding coordination for new team members.

Qualifications & Experience

• High school diploma or equivalent required (Certificate or diploma in Hospitality Management is advantageous).
• Previous experience in housekeeping, hospitality, administration, or a related field preferred.
• Proficiency in Microsoft Office Suite and property management systems (PMS).

Skills & Competencies

• Strong organizational, multitasking, and problem-solving abilities.
• Excellent verbal and written communication skills with a strong customer service orientation.
• High attention to detail and accuracy in record-keeping.
• Ability to work effectively in a fast-paced environment while maintaining professionalism.

Physical Requirements & Working Conditions

• Ability to sit, stand, and walk for extended periods.
• Occasional lifting or carrying of office supplies and housekeeping materials.
• Ability to work flexible schedules within a hospitality environment, including evenings, weekends, and public holidays.