Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About the role:
The Housekeeping Coordinator plays a vital role in supporting the smooth and efficient operation of the Housekeeping department. This role requires strong attention to detail, exceptional organisational skills, and a passion for delivering the highest level of service. As the central point of communication for the Housekeeping team, this position ensures timely room assignments, accurate reporting, and coordination between departments—all while upholding Four Seasons standards of excellence.

What you will do:

• Provide exceptional turndown service to guests in accordance with Four Seasons standards
• Run daily reports and coordinate room assignments for Housekeeping operations
• Perform opening and closing duties for the Housekeeping office, ensuring all guest rooms receive the appropriate level of service
• Communicate professionally and efficiently with all departments, ensuring seamless operations
• Handle telephone calls for the Housekeeping department with warmth and accuracy
• Maintain proper stock of office supplies and keep all electronic files organised and up to date
• Assist in updating Corporate Policy Manuals and the hotel’s policy manual as directed
• Follow instructions and assignments from Housekeeping Supervisors and report on task completion
  

What you bring:

• Experience in a luxury hotel environment or in a similar administrative/coordinator role
• A strong attention to detail and the ability to prioritise tasks in a dynamic setting
• Excellent communication and interpersonal skills
• Proficiency in computer systems and reporting tools
• A commitment to teamwork and supporting others behind the scenes
  

What we offer:

• Competitive salary and benefits
• Global and internal development opportunities within Four Seasons
• Complimentary meals while on duty
• Complimentary dry cleaning
• Discounted stays and dining at Four Seasons properties worldwide
• A work culture grounded in care, connection, and excellence
  

Schedule & Hours:

• Full-time position with flexibility to work a rotating roster, including weekends and public holidays