Job Description

1. Coordination & Communication
   • Act as the central communication hub for the housekeeping department.
   • Coordinate with Front Office regarding room status updates (vacant, occupied, out-of- order).
   • Liaise with Engineering and Maintenance for repairs and follow-ups.
   • Communicate guest requests promptly to housekeeping team members.
2. Administrative Duties
   • Maintain accurate housekeeping records, reports, and logs.
   • Update room status in the Property Management System (PMS).
   • Prepare daily assignment sheets for room attendants.
   • Track lost & found items according to hotel policy.
   • Monitor stock levels and supply requisitions.
3. Guest Service
   • Handle internal and external guest requests efficiently and courteously.
   • Ensure VIP rooms and special requests are prepared according to Sofitel standards.
   • Follow up on guest complaints and ensure timely resolution.
4. Operational Support
   • Assist in room allocation and prioritize cleaning schedules.
   • Monitor productivity of room attendants and housekeeping staff.
   • Ensure compliance with cleanliness, hygiene, and luxury brand standards.
   • Support housekeeping supervisors during peak periods.
5. Quality & Standards
   • Ensure adherence to Sofitel luxury service standards and brand guidelines.
   • Maintain confidentiality and professionalism at all times.
   • Assist in implementing departmental SOPs (Standard Operating Procedures)

Qualifications

• • Previous experience in housekeeping or hotel operations (preferred luxury hotel experience).
  • Knowledge of PMS systems (e.g., Opera is a plus).
  • Strong communication and organizational skills.
  • Ability to work under pressure and manage multiple tasks.
  • Good command of English (additional languages are an advantage).
  • Attention to detail and high level of professionalism.

Additional Information

Skills & Competencies

• • Excellent coordination and multitasking ability
  • Strong interpersonal communication
  • Problem-solving skills
  • Time management and prioritization
  • Guest-oriented mind-set

Working Conditions

• • Flexible shifts including weekends and holidays.
  • Office-based with frequent coordination across departments.