Job Description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

We are looking for an organised, proactive, and service-driven Housekeeping Coordinator to support the smooth running of our housekeeping operation. If you thrive in a fast-paced hospitality environment, enjoy coordinating people and processes, and take pride in maintaining the highest standards, we would love to hear from you.

As the central point of contact for the housekeeping department, you will work closely with housekeeping teams, reception, maintenance, and management to ensure rooms are prepared to the highest standard and daily operations run efficiently.

About the Role

The Housekeeping Coordinator supports the housekeeping department by managing administrative tasks, coordinating communication, and ensuring smooth daily operations. You will play a key role in maintaining cleanliness, service quality, and operational efficiency across the property.

Key Responsibilities

• Coordinate daily housekeeping operations and staff schedules

• Assign tasks to housekeeping team members and monitor completion

• Maintain accurate records of room status, cleaning progress, occupancy levels, and maintenance issues

• Communicate room readiness and updates with the Front Office and Reception teams

• Handle guest requests and housekeeping-related concerns promptly and professionally

• Prepare daily reports and track housekeeping performance

• Liaise with the Maintenance and Engineering teams regarding repairs and maintenance requests

• Support internal housekeeping projects and track progress

• Ensure all housekeeping activities comply with health, safety, and hygiene regulations

• Promote a culture of cleanliness, professionalism, and exceptional guest service

Training & Team Support

• Assist with onboarding and training new housekeeping team members

• Train employees on cleaning procedures, safety standards, and company policies

• Demonstrate the correct use of cleaning equipment and chemicals

• Conduct refresher training sessions for existing employees

• Monitor staff performance and provide coaching and feedback

• Work closely with supervisors and management to identify training needs

• Evaluate the effectiveness of training programmes and recommend improvements

• Support housekeeping quality inspections and audits

About You

You are highly organised, detail-oriented, and confident managing multiple priorities at once. You enjoy working collaboratively with different departments and are calm under pressure.

We are looking for someone who has:

• Previous experience in housekeeping, hospitality administration, or a similar role

• Strong organisational and multitasking skills

• Excellent communication and interpersonal abilities

• Good knowledge of Microsoft Office and hotel management systems

• A strong eye for detail and excellent problem-solving skills

• The ability to work efficiently in a busy, fast-paced environment

• Flexibility to work shifts, weekends, and holidays when required

• A positive, hands-on attitude and a passion for delivering high standards

Why Join Us?

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment

• Health & Wellness – Competitive Vision, and EAP program

• Retirement Planning

• Paid Personal Days

• Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!

• SH University – Offers eligible team members a chance to grow and flourish through professional development and certifications via our exclusive online learning platform.

• Team Member Recognition Program – Earn rewards and pay it forward while doing all the good you can!

If you are ready to take the next step in your hospitality career and help deliver exceptional housekeeping standards, we would love to hear from you.

Apply today and become part of our team.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.