Job Description

Position Purpose

The Housekeeping Coordinator will be an integral part of the Housekeeping team. The primary role of this position will be the day-to-day coordination of the department.

Duties and Responsibilities

• Answer Housekeeping Department calls
• Schedule and coordinate work assignments
• Dispatch work tickets appropriately
• Handle items for "Lost and Found" according to the Hotel’s standards
• Respond to all guests’ concerns in a timely and professional manner
• When needed, supervise room attendants, housemen, and public attendants.
• When need, supervise an effective inspection program for all guestrooms and public space.
• Greet all guests with a friendly smile
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.)
• Report any maintenance repairs immediately.
• All other tasks and duties as assigned

Knowledge, Skills, and Attributes

• Must be able to sustain composure, remain calm, and possess a positive attitude.
• Must be energetic and outgoing.
• Must be service oriented with excellent customer service skills.
• Must be able to follow directions with focus to detail, speed, and accuracy.
• Must be a team player with the ability to work under minimal supervision.
• Must be able to multi-task in a fast-paced work environment.
• Must possess excellent interpersonal and organizational skills.
• Must have basic knowledge or arithmetic.
• Must have the ability to input data and access information on the computer.
• Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred.
• Must be able to read, write, and understand the English language.
• Must be able to exercise confidentiality and discretion.

Qualifications

Education: High School Diploma or GED required. College degree preferred.

Experience: Minimum 1 year of hospitality or customer service experience; Front Desk Agent in luxury hotel preferred.