Job Description

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE: Housekeeping Clerk

DEPARTMENT: Hotel

GRADE/FLSA STATUS: H9--Non-Exempt

BADGE TYPE/COLOR: Work Permit--Green

REPORTS TO: Housekeeping Shift Supervisor

SUPERVISES: N/A

The clerk is to monitor communications through the Housekeeping Office and assist the department with daily housekeeping functions.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Answer incoming calls from both guests and internal departments with a warm friendly greeting
• Dispatch guest requests to housekeeping personnel via the Hotsos system
• Maintain a the lost and found databases in both the Hotsos and Chargerback systems and secure items for safekeeping until turned over to security
• Responsible for all room attendant assignments, accounts for all rooms and makes room status information available to the front desk
• Monitor and compare REX and LMS to ensure accuracy of the data in both systems
• Utilize the REX system to complete all morning room assignments for GRA’s
• Properly load the daily staff into the Hotsos System to ensure properly delivery of service orders
• Monitor the Hotsos system to ensure all service orders are properly dispatching and ensure that staff members are responding in a timely manner, redirecting work orders in the system if one individual is overloaded.
• Work with the QA team to ensure proper closing of section floors in both REX and LMS
• Code REX assignments properly based on system orders from Hotsos
• Work with the supervisory team to create and maintain daily reports for distribution to hotel management
• Assist with the delivery of guest requests when needed
• Clean rooms as needed and perform all related responsibilities of room attendant
• Maintain a clean office environment
• Use of proper radio etiquette
• Maintain all radio and device logs and inventory for the department reporting discrepancies to leadership when discovered
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner

MINIMUM QUALIFICATIONS:

• High school diploma or GED required
• Two years housekeeping experience preferred
• Must demonstrate the following essential knowledge and skills:
  • Must be highly self-motivated and self-directed
  • Strong attention to detail
  • Possess strong written and verbal communication skills
  • Excellent interpersonal, customer service, team building and problem solving skills are required
  • Ability to handle multiple priorities in a fast-paced environment
  • Must be able to operate and I-Touch Handheld
• Must be able to use a handheld radio for communication
• Neat, professional appearance with excellent personal hygiene
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
  • *Knowledge of AS400, PROMUSP, LMS
  • *Proficient in the use of Hotsos/REX programs
  • *Proficient in the use of the Chargerback system*Knowledge of Harrah's employment policies, BBP Training and Risk Management

*Not required at time of hire; may be learned in probationary period agreed upon at time of hire

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to stoop, bend, reach, kneel, twist, stoop, push/pull and grip items
• Must be able to lift up to50 pounds
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak and understand English
• Must be able to work in small, shared office space
• Must be able to maneuver in hotel/casino areas, up and down stairs and reach above shoulder level
• Must be able to be on feet for long periods of time
• Must be able to tolerate cleaning chemicals without developing an allergic reaction
• Must be able to operate equipment including, but not limited to: vacuum cleaner, mop and broom
• Must be able to work around dogs/pets
• Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including second hand smoke
• Must be able to work a flexible schedule including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 8.16.18