Job Description

The Housekeeping clerk plays a key role in expediting and managing special requests from the Front Desk. Clerks are a contact for answering questions, processing messages and responsible for answering all incoming calls and consistently updating the status of rooms. Clerks will prepare daily work assignments for GRA’s and Housepersons in accordance with departmental job standards, reporting staffing shortages to department management immediately. Clerks will conduct daily inventory and place orders to replace missing supplies, immediately. All supply orders will track until items are received by the department. Part of the inventory process requires clerks to file all invoices.

• Answer incoming calls from both guests and internal departments with a warm friendly greeting.

• Logs, all incoming calls.

• Dispatch guest requests to Housekeeping personnel.

• Must be able to work under a variety of stressful situations.

• Adheres to departmental and company rules, regulations, policies and procedures.

• Meets the attendance guidelines of the job and adheres to departmental and company policies.

• Files invoices and other departmental paperwork.

• Must be able to complete work assignments with little direct supervision.

• May be required to perform the duties of GRA’s, Housepersons, or Pool Attendants

• Acknowledges and responds to customers (internal and external) immediately.

• Answers questions about Harrah’s Ak-Chin Casino facilities and services.

• Accurately maintains a lost and found logbook and facility.

• Responsible for documenting and dispersing lost and found items.

• Prepares work orders and tracks to completion.

• Must be able to clean rooms as needed and perform all related responsibilities. See Room Attendant job description.

• Performs other job-related duties as assigned by manager.

• Orders supply for housekeeping on a weekly basis as needed and partner with Purchasing department in managing and ordering supplies.

• Monitor and track cleaning of comforters and responsible wash, dry and fold of all linen.

• Processes end-of-day reports

• Individuals must be highly motivated and self-directed

• Must have strong written and verbal communication skills

• Excellent interpersonal, customer service, team-building and problem-solving skills required

• Computer knowledge to include Word and Excel is preferred

• Must be able to speak, write, read and understand English

• Must have the ability to calmly handle stressful situations and be willing to work any day and any shift

• Must present a well-groomed appearance

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Must possess passion towards customer service and desire to create a pleasant environment for guests and colleagues

• Must be able to maneuver to all areas of the casino including up and down stairs and reach above shoulder level.

• Must be able to stand, stoop, twist, reach, kneel, grip and bend in the execution of normal duties.

• Must be able to read, write, speak and understand English.

• Must be able to push, pull and lift weight up to 75 pounds (proper training techniques for lifting will be provided).

• Must be able to spend majority of shift sitting at a desk

• Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke

• Must be able to work at a fast pace, efficiently.

• Must be able to respond to visual, olfactory and aural cues.

• Must be able to operate in mentally and physically stressful situations

• Must be able to work a flexible schedule including weekends, evenings and holidays

• Must be able to manage several tasks at once

• Ability to interact effectively with co-workers.

• Must have a pleasant service voice