Job Description

Be Part of Something Bigger at Ingenia!
At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.
We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.

Your Next Opportunity
We’re on the lookout for a Casual Housekeeping Attendant to join our team at our Soldiers Point Holidays site.
Reporting to the Park Manager, you’ll play a key role in creating a clean, safe and inviting environment to help us deliver exceptional experiences for our guests and residents and having fun while doing it!

Enjoy a coastal lifestyle at Ingenia Holidays Soldiers Point, a stunning waterfront destination surrounded by pristine beaches, boating adventures, and the natural beauty of Port Stephens.

Why You’ll Love Life at Ingenia
We believe work should be rewarding, flexible, and full of perks:
• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Flexible work schedules to suit your lifestyle
• Retailer discounts

In this Role, You’ll
• Play a vital role in creating sparkling clean, welcoming spaces that delight our guests and residents every day.
• Take pride in keeping rooms and common areas stocked, fresh, and ready for memorable stays.
• Be part of a supportive, fun team where your ideas and positive attitude are valued.
• Enjoy a safe, respectful workplace where your wellbeing and growth matter.
• Embrace variety in your day, with opportunities to learn new skills and make a real difference.

You’re Likely a Match If You
• You love the details, your sharp eye and pride in your work mean every guest enjoys a spotless, welcoming space.
• You’re organised, reliable, and thrive working both independently and as part of a fun, supportive team.
• You bring a positive attitude, great communication skills, and a genuine passion for making people feel at home.
• You’re ready to roll up your sleeves, stay active, and enjoy a hands-on role that keeps you moving and engaged.
• You hold a current “C” class driver’s

You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

Our Recruitment Process
We keep things simple and supportive:
1. Apply via our website; no cover letter needed
2. Quick phone chat and interview with your future manager
3. Background checks
4. Offer and onboarding; welcome aboard!
All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Due to the volume of applications, only successful candidates will be contacted.

Let’s Create Amazing Experiences Together
Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.
Check out what life at Ingenia looks like on our LinkedIn page.

Housekeeping Attendant

Reports to Park Manager or Community Manager Employment type Casual, part time or full time
Direct reports Nil Location Ingenia Holiday Park or Rental Community
Portfolio/Department Holidays or Rental Career level Frontline

Why this position exists: role purpose
This role works as part of a team to create a clean, welcoming and comfortable environment for guests by maintaining high housekeeping standards that enhance the overall guest experience.

What you’ll do
Accountabilities
Clean rooms/cabins, common areas and other work areas so that health standards and guest standards are met. This includes:
• Carry linen, towels, toilet items and cleaning supplies to and from areas to be cleaned
• Sweep, scrub, wax or polish floors using brooms, mops or powered scrubbing and waxing machines
• Make beds and tidy rooms
• Dust, clean, disinfect and/or polish furniture, fixtures and appliances
• Pick up rubbish, empty garbage containers, take to waste areas for removal
• Restock supplies in rooms and other areas.
• Check appliances are in working order and request any repairs needed with Maintenance
• Keep storage areas well-stocked, clean and tidy. Assist with stock take.
• Wash windows, walls, ceilings and other surfaces
• Report damage, safety risks, theft and found articles to management
Any other duties as reasonably assigned by management

Challenges and opportunities
Work in a fast-paced, detail-oriented role
Work in a park or community environment, with varying weather conditions
Opportunity for cross-training and learning new roles
Physical requirements of the role include frequent lifting, muscular force, bending, twisting and stretching, frequent walking around the site and up and downstairs
Use of cleaning equipment, products and chemicals, use of PPE such as rubber gloves and facemasks
Comfortable handling unpleasant and confronting messes while maintaining professionalism

Relationships
Build and maintain relationships with: Park or Community team members; guests, visitors, residents.

What you’ll bring to the role
Capabilities (skills and behaviours applied in this role)
Collaborating - Working cooperatively with others to help a team or work group achieve its goals
Building guest loyalty - Meeting and exceeding guest expectations and building relationships with guests
Initiating action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive and taking initiative when required
Quality orientation - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time
Valuing differences - Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations or backgrounds; fostering a positive, inclusive environment where diverse ideas and perspectives are shared

Personal style (personality characteristics needed for this role)
Diligent - hardworking, reliable, punctual
Integrity - is honest, trustworthy, ethical and takes responsibility and personal pride in one's work
Enjoys physical work - motivated towards hands-on work, requiring manual effort or movement.
Safety-conscious - tends to prioritise safety in behaviours and decision-making
Can-do attitude - proactive, optimistic, flexible and willing to give things a go

Experience (practical application of capabilities, knowledge and personal style)
Experience working as part of a team to action guests requests, provide good guest service and complete tasks
Experience in hospitality cleaning working to deadlines and meeting expected standards
Experience communicating effectively with team members, utilising communication channels as needed (e.g. radio, mobile phone)

Knowledge (theoretical understanding needed for this role)
Ingenia knowledge
Understanding of the site (e.g. holiday park, community) and local area (park specific)
Ingenia policies (e.g. code of conduct, Health Safety & Environment)
Ingenia Standard Operating Procedures (SOPs) relevant to role and site processes
Ingenia systems (e.g. Tribe)
Technical knowledge
Current "C" class drivers license (desirable)
Knowledge of chemical safety, handling, usage, storage and transportation
Understanding of manual handling practices
Understanding and identification of safety hazards and risks

Our expectations
The Ingenia Team Way
Customer Obsessed
Know your customer and their needs
Whether it be residents, guests or customers; listen, understand, anticipate and respond in a timely manner – don’t leave people waiting on a response. Remove barriers and keep service flowing.

Be visible and engaged, show up with intent
Show up consistently, participate, and make your contribution visible. Help others succeed and be known for what you stand for. Practice self-awareness.

Communicate with clarity, share context, bigger picture and the 'why'
Give the background, purpose and expected impact when you delegate, ask for help, or hand over work – not just the task itself. Explain the ‘why’ behind decisions and priorities.

Make it Count
Own the basics, be reliable and accountable
Do the fundamentals well (timesheets, approvals, invoices, follow-ups). Respond in a timely way so teams don’t stall, and customers aren’t impacted. For leaders, be the filter – remove blockers and help your team focus on what matters most.

Make thoughtful, courageous decisions
Make well-considered calls and own them. When a tough decision is needed, act with courage while considering impact. Show empathy and respect.

Deliver with quality, take pride in outcomes
Aim for completeness, accuracy and excellence in your work. Review your work before passing it on and fix issues early. Consider other teams in your decision making – don’t act in a silo or cause downstream issues for others.

We Before Me
Be approachable, create a sense of belonging, listen with curiosity
Be a good human – say hello, create a safe space for questions, ideas and honest conversations. Listen with curiosity and assume positive intent.

Connect regularly, stay in step with your team
Be present and engaged in team meetings (camera on, no multitasking), check in with colleagues and your leader, and share updates to keep work connected and useful. Ensure fortnightly 1:1s are purposeful – focused on coaching, wellbeing, development, unblocking issues, and building trust, not just a to-do list.

Foster connection and celebrate wins, shape and protect team culture
Recognise contributions, create team rituals, share feedback, encourage inclusivity, and create energising moments that strengthen belonging and build trust. Step in when behaviours don’t align with our values.

Today & Tomorrow
Get it right at the beginning, legacy of decisions
Invest time in planning with long-term impact in mind. Ensure the right people are connected to collaborate and decide.

Reflect and improve
Run retrospectives, look back on what could be done better and make changes. Share learnings, build simple processes and be ready to adapt. Avoid overcomplicating or reinventing the wheel.

Invest in growth, learn and help others learn
Take and create development opportunities, set meaningful goals, seek feedback and apply learnings. Follow through on performance and development commitments.
Respect work/life boundaries, take leave, encourage breaks and enable flexible ways of working to support sustainable performance.

Do the right thing, speak up
Is this the right choice for our residents, guests, and company? Are we acting responsibly?
Doing the right thing goes beyond following rules, it’s about considering the wellbeing of everyone involved. It means listening to feedback, communicating openly, owning our mistakes, and taking accountability. We prioritise safety, respect, and continuous improvement, fostering trust and integrity in everything we do.

Escalate and manage risk, act early, act responsibly
If you see something that could impact our residents, guests, colleagues, or business, don’t wait – raise it. Escalate concerns or risks promptly to the right people so we can address issues before they grow. Share facts openly, seek advice when unsure, and support others to do the same. By acting early and responsibly, we protect each other and strengthen trust across our company.

Workplace Health, Safety and Environment obligations
• Follow Ingenia’s HSE Policy and any reasonable instructions from supervisors about health and safety.
• Help identify, assess, and control risks and hazards at work.
• Report any accidents, injuries, hazards or corporate/regulatory risks to your manager and the HSE team.

This success profile is intended to describe the general nature and level of work required for this position. It is not intended to be an exhaustive list of all responsibilities, duties and skills required