Job Description

I. BASIC PURPOSE / JOB BRIEF:

Responsible in cleaning, maintaining and supplying all assigned areas in accordance with the standards, policies, procedures, and guidelines established by Okada Manila; provides convenience, comfort & safe environment in all public space.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Attends shift briefing/de-briefing regularly
• Performs various and routine cleaning and maintenance task or activities in the public areas which are not limited to: dusting, sweeping, vacuuming, glass cleaning, buffing/polishing, mopping, amenity replenishment
• Performs special projects as scheduled
• Sets-up and replenish pantries with cleaning and chemical supplies based on the established par
• Reports any damages or defects in the assigned areas to the supervisors
• Handles all housekeeping cleaning supplies, materials, chemicals and/or equipment with utmost care and attention with a high regard for safety and security and ensures its proper use
• Delivers friendly, courteous and efficient quality service to all guests and fellow staff members
• Keeps up to date on all relevant Hotel and Casino events, promotions, products and services
• Keeps up to date on the Hotel’s Fire, Life, Safety and Emergency Procedures, other applicable hotel programs
• Accurately reports and surrenders all lost and found items encountered in a timely manner to the Security
• May assume other duties as may be assigned by the superior/s as needed

III. JOB SPECIFICATIONS:

Educational Requirement:

• High School graduate
• TESDA NCII - Housekeeping

Experience Requirements:

• At least 6 months experience Housekeeping Public Area or Room Attendant in Hotel or Casino industry

Skills and Attributes:

• Service Oriented
• Team Player
• Must be pro-active, professional and able to work with minimal supervision
• Must have accountability and take ownership
• Knowledge on basic housekeeping equipment
• Familiar with housekeeping cleaning & chemical supplies
• Attention to detail
• Well-organized

Other Qualifications:

• Good command of written and oral English
• Willing to work on shifting schedule, weekends or holidays