Job Description

The Housekeeping Attendant is responsible for maintaining a clean, sanitary, safe, and welcoming environment for all guests and staff at one or more Carnival Corporation owned and operated global destination. This role ensures that all areas of the facility including public spaces, dining areas, restrooms, lounges, open recreational areas, and employee workspaces are kept to the highest standards of cleanliness and organization. As a highly visible member of the team, the Housekeeping Attendant frequently interacts with guests, providing assistance, answering questions, and contributing to a positive and professional guest experience. Responsibilities include routine cleaning, sanitizing, and upkeep of all assigned areas, reporting maintenance or safety concerns, and supporting operational efficiency through attention to detail and adherence to established protocols. By consistently applying best practices in hygiene, safety, and customer service, the Housekeeping Attendant plays a vital role in creating a safe, attractive, and enjoyable environment that meets organizational standards and enhances overall guest satisfaction.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Cleaning and Sanitization

• Maintain the cleanliness, hygiene, and sanitization of all assigned areas, including public spaces, employee areas, corridors, and recreational or guest-use areas.
• Conduct routine cleaning as well as periodic deep cleaning of all areas, ensuring surfaces, floors, furniture, and equipment meet high standards of safety and appearance.
• Assist with general grounds upkeep or outdoor areas as needed, including maintaining order and safety in shared spaces.
• Collect and properly dispose of trash and recyclables, ensuring waste is managed according to company and environmental guidelines.
• Replenish sanitary stations such as tissues, hand towels, soaps, and other guest or staff necessities.
• Ensure correct handling, labeling, and storage of all cleaning chemicals and equipment, following safety protocols.
• Operate cleaning machinery and equipment efficiently under the guidance of supervisors while maintaining them in proper working condition.
• Provide support with stateroom cleaning and service coverage as part of ongoing cross-training programs.

Compliance and Quality Control

• Uphold all company, environmental, and safety policies to maintain a secure and compliant workplace.
• Promote a safe working environment by following safety protocols, proper equipment use, and adhering to housekeeping standards.
• Consistently apply hospitality standards when interacting with guests and staff, providing courteous and professional service.
• Follow company dress codes, appearance standards, and professional conduct policies at all times.
• Monitor cleaning and operational processes to ensure compliance with organizational, environmental, and health guidelines.
• Identify potential hazards, unsafe practices, or service gaps and report them promptly to management for corrective action.

Reporting and Maintenance

• Maintain accurate work logs and communicate any operational or maintenance issues to supervisors or management.
• Ensure all cleaning supplies, tools, and equipment (mops, brooms, spray bottles, carts, etc.) are stored safely, maintained, and in proper working order.
• Report repairs or maintenance needs in assigned areas, especially those affecting guest or staff safety, and follow up as necessary.
• Communicate any guest concerns, challenges, or feedback promptly to Housekeeping Management to ensure quick resolution and high guest satisfaction.

Support and Assistance

• Assist the Housekeeping Manager or Supervisor with special projects, tasks, or operational support as requested.
• Provide cross-functional support across housekeeping and related departments to maintain smooth operations.
• Contribute to team efficiency by proactively helping colleagues and ensuring all tasks are completed according to organizational standards.

SKILLS SPECIFICS:

• Must have basic customer service skills.
• Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools.
• Detail orientated with a proactive approach to problem solving.
• Ability to multi-task and think critically
• Problem-solving and decision-making abilities
• Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines.

EDUCATION & QUALIFICATIONS:

• High School Diploma or GED or equivalent experience is required; additional education in Hospitality or a related field is a plus
• Minimum 1-2 years’ experience working in a housekeeping environment in a hotel or related industry
• Customer service experience gained in a similar role is required.
• Basic understanding of chemicals and proper mixtures.
• Previous work experience preferred.

LANGUAGE REQUIREMENTS:

• Fluency in conversational English,
• Excellent written and verbal communication and interpersonal skills.
• Guest Facing Experience

PHYSICAL REQUIREMENTS:

• Must be physically fit.
• Ability to lift up to 20 pounds.
• May need to stand for long periods of time.
• Ability to work in an outdoor environment.

OTHER REQUIREMENTS:

• May be requested to work a shift schedule while at any of the destinations.

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About Us

Carnival Corporation & plc is the largest global cruise company and among the largest leisure travel companies in the world. Our eight leading cruise brands are Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises and Cunard in the United Kingdom; AIDA Cruises in Germany; and Costa Cruises in Southern Europe.

Our portfolio of exclusive Caribbean destinations includes:

• Celebration Key – The Bahamas

• RelaxAway, Half Moon Cay – The Bahamas

• Princess Cays – The Bahamas

• Isla Tropical – Honduras

• Amber Cove – Dominican Republic

• Grand Turk – Turks & Caicos

• Puerta Maya - Mexico