Job Description

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise. We pride ourselves on our diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School.

The resort features 182 elegantly designed guest rooms, suites, and villas across four distinct accommodation wings, surrounded by glistening pools, panoramic seascapes and lush tropical gardens. Together with our five distinct restaurants and bars alongside a bespoke collection of destination-inspired private dining experiences, InterContinental Hayman Great Barrier Reef, offers unrivalled luxury resort experiences.

About the Role:

As part of the Housekeeping Team, you play a key role in delivering a memorable guest experience by maintaining high standards of cleanliness, comfort, and presentation. Your attention to detail helps create a consistently fresh and welcoming environment.

Your day-to-day responsibilities will include, but are not limited to:

• Providing prompt, attentive, and professional service when responding to guest requests.

• Cleaning and servicing guest rooms, suites, and bathrooms in line with brand standards, including check-out cleans, turndown service, and deep cleaning of rooms.

• Ensuring all rooms are presented, with a strong focus on detail, and luxury finishing touches.

• Report maintenance issues accurately and promptly.

• Collaborating effectively with the wider Housekeeping team to ensure efficient workflow and exceptional service delivery.

• Demonstrating pride in your work by consistently upholding brand standards and contributing to continuous improvement initiatives.

Base rate $25.93 + penalties + loading

What we need from you:

• A keen eye for detail and a passion for cleanliness and presentation.
• Ability to perform the physical aspects of the role, including standing for extended periods, bending, lifting, and moving housekeeping equipment.
• Strong time management and the ability to work efficiently both independently and as part of a team.
• Commitment to delivering exceptional guest experiences in a luxury environment.
• A positive attitude, reliability, and a proactive approach.
• Previous housekeeping experience in a 4-star or 5-star hotel setting is desirable.
• Committed to maintaining high safety standards and following operational procedures.

What we offer

• World class Staff Facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
• An exciting and ever-changing Colleague Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ’s, markets and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses.
• 6300 Hotels & Resorts across the world with a strong talent program to develop and grow your career!

How to Apply

Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers

or click the ‘Apply Now’ button.

We also invite you to learn more by following our social channels:

• Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers