Job Description

Located on Hillsborough Street, across adjacent to the iconic Memorial Bell Tower at North Carolina State University, the Aloft Raleigh hotel’s vibe is consistent with the youthfulness and vibrancy Raleigh is known for. From its sassy rooms with modern flair to its social WXYZ bar and remix lounge, a stay at Aloft Raleigh cannot be matched. Consistently ranked in the top 5% of Aloft Hotels worldwide for it’s commitment to guest satisfaction, the 135-room hotel sits on Hillsborough Street, minutes from Downtown Raleigh, Raleigh-Durham International Airport, District Village.

We’re currently hiring Housekeeping Attendants who will be cross-trained in all areas of the housekeeping department, including guest room cleaning, laundry, public space, and housekeeping support/runner duties. While guest room cleaning will likely be your primary responsibility, you will be scheduled based on the needs of the hotel each week.

This flexible, cross-functional approach helps us operate more efficiently—and gives you the opportunity to stay working and grow your skills in multiple areas.

Duties/Responsibilities:

• Thoroughly clean and sanitize guest rooms, including making beds, dusting, vacuuming, and wiping surfaces to meet the hotel's cleanliness standards.
• Clean and disinfect bathroom fixtures, mirrors, and surfaces, restocking amenities, and ensuring a well-presented bathroom for guests.
• Strip and make beds with fresh linens, replace towels, and restock amenities to provide a comfortable and inviting guest experience.
• Empty trash containers in guest rooms and public areas, replacing liners as needed and maintaining cleanliness.
• Vacuum carpets, sweep, mop, and polish floors in guest rooms and common areas to ensure a clean and well-maintained appearance.
• Arrange furniture and decor in guest rooms to create an organized and welcoming atmosphere.
• Identify and report maintenance or repair issues in guest rooms, such as malfunctioning fixtures, broken items, or damage.
• Report and turn in any lost items found in guest rooms to the appropriate department.
• Maintain inventory of cleaning supplies, amenities, and linens, and restock as necessary.
• Greet and assist guests in a friendly and professional manner, responding to requests and inquiries as needed.
• Work collaboratively with other housekeeping team members to ensure efficient operations and guest satisfaction.
• Follow established cleaning and safety procedures to maintain a high level of cleanliness and hygiene throughout the hotel.
• Adapt to changing operational needs and assist in various tasks as required to support the hotel’s overall goals.

Requirements

Required Skills/Abilities:

• Strong work ethic and commitment to maintaining a clean and inviting environment. Basic understanding of cleaning equipment and chemicals.
• Meticulous attention to detail to ensure guest rooms and public areas are thoroughly cleaned, organized, and well-presented.
• Effective verbal communication skills to interact with guests and team members professionally.
• Ability to work independently and as part of a team.
• Adherence to the hotel's dress code and maintaining a neat and professional appearance at all times.
• Reliable and punctual.

Education and Experience:

• Experience in hospitality/hotel environment, a plus.
• Six months of housekeeping experience preferred.
• High School graduate or G.E.D. equivalent required.
• Read, write, and speak English fluently.
• Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs.
• Ability to multitask and work in a fast-paced environment.

Why Join Us?

Over the past 40 years, TBC Hotels has owned, developed, and operated more than 30 hotels throughout the United States. TBC Hotels has a long history of building lasting and meaningful relationships with associates, guests, partners, and the community.

Having the confidence to do the right thing in every transaction, maintaining the values and identity imparted by TBC Hotels,

capitalizing on opportunities, and being intentional about our actions are critical to who TBC Hotels is and how we operate.

At TBC Hotels, we don’t just work together—we go the distance for one another and for our guests. If you’re ready to take ownership of your role, make an impact, and be part of a team that truly cares, we want to hear from you.

RELATIONSHIPS, INTEGRITY, LEGACY, ENTREPRENEURIAL SPIRIT, HOSPITALITY

Apply today and join the team!