Job Description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

MAIN SCOPE OF THE JOB

Responsible for all hotel housekeeping functions. Assists the Housekeeping Supervisor and/or the Senior Housekeeping Supervisor in completing departmental tasks.

MAIN DUTIES AND RESPONSIBILITIES

• Get assignment sheet from the Housekeeping office.
• Take note of all guest requests and instructions provided by the Housekeeping Supervisor.
• Attend communication meetings of the assigned section.
• Ensure proper stock of guest amenities, cleaning supplies, mini bar items, and clean linen are arranged well on the trolley before starting work.
• Check and make note of all rooms with “Make Up” signs.
• Check and make note of all rooms with “Do Not Disturb” signs before the end of the shift and respect the DND sign.
• Personally supervise the end-of-day closing of the service area and ensure all equipment is in proper condition and nothing hazardous is left around.
• At the end of the shift or the day, communicate all information needed by the next shift or supervisor for smooth operations.
• Report to the Housekeeping Supervisor if guest valuables are exposed.
• Follow Key Issue No. 1: Attend to guests, acknowledge them immediately, establish eye contact, greet them in a friendly manner, and leave everything when recognizing a guest. Provide all guests with professional service.
• Follow hospitality protocols when entering or leaving guest rooms.
• Clean the bathroom, walls, and bathtub thoroughly after usage; look for hair; replace fresh towels and amenities; and report any maintenance concerns to Housekeeping.
• Remove rotten flowers, wash the flower vase, and place fresh flowers.
• Make up the bed, clean the bedroom, and refill stationeries, matches, and mini bar items. Look for any spot or hair on the bed linen and remove it.

Qualifications

• Minimum 1–2 years of experience in Housekeeping or a similar role in a hotel or hospitality environment.
• Basic knowledge of cleaning procedures, guestroom standards, and hygiene practices.
• Ability to understand and follow instructions, SOPs, and safety guidelines.
• Physically fit to handle cleaning tasks, lifting, bending, and long periods of standing or walking.
• Strong attention to detail and a high level of cleanliness.
• Good communication skills and a professional, guest-focused attitude.
• Ability to work independently and as part of a team.
• Willing to work flexible schedules, including weekends, holidays, and shifts.
• Knowledge of housekeeping tools, equipment, and chemical handling is an advantage.
• Previous experience in a 4-star or 5-star hotel is preferred.