Job Description

Crystalbrook Collection is a bold and sustainably minded hotel group redefining luxury hospitality in Australia.

Driven by our spirit of wonder, we create locally unique hotels, restaurants and guest experiences that reflect the character of their place and the personality of our people. We believe luxury should feel considered, creative and responsible, with experiences that leave a positive impression on our guests, our collaborators and the communities we are part of.

As our collection continues to grow, including the opening of Crystalbrook Sam in Adelaide at the end of 2026 and Crystalbrook Aurora in Canberra in early 2027, we are entering an exciting new chapter.

Guided by our values — We are Customer Obsessed, We are Collaborators and We are Courageous — we are building more than hotels. We are building careers, experiences and a new standard of hospitality.

Crystalbrook Bailey is modern, creative and quietly confident - a hotel with a deep appreciation for art, design and individuality.

Choosing the path less travelled, Crystalbrook Bailey celebrates originality, thoughtful detail and a genuine connection to local culture. This is the kind of place that feels just as at home exploring a gallery, wandering through a local farmers market or discovering something beautifully unexpected.

With a personality shaped by creativity and curiosity, Crystalbrook Bailey offers a distinctive guest experience where contemporary style, considered hospitality and artistic spirit come together.

The Opportunity:

Join the Housekeeping team and take pride in creating spaces that shape how our guests feel from the moment they arrive. As a Housekeeping Attendant, you will play an essential role in maintaining exceptional cleanliness and presentation standards across our guest rooms, ensuring every space feels welcoming, intentional and unmistakably Crystalbrook.

You will enjoy working with a high level of trust and independence, balanced by strong teamwork and shared standards. Supported by a professional and collaborative housekeeping team, you take ownership of your work, notice the details others might overlook, and take genuine satisfaction in creating calm, well-presented spaces that leave a lasting impression on every guest stay.

This is a casual role offering 8-16 hours per week, with the opportunity for additional shifts depending on operational requirements.

The Talent:

You are someone who takes pride in creating spaces that feel immaculate, welcoming and thoughtfully presented. Experience and knowledge of housekeeping operations is great - however, we love to train those with a passion for our industry. Whether you have experience already or are just beginning your hospitality journey, you bring care, reliability and an eye for detail to everything you do.

• Previous experience in housekeeping or cleaning within a hotel environment (preferred but not essential)
• Excellent organization and time management skills.
• Strong attention to detail in cleaning and room presentation
• Passionate in providing friendly, personalized customer service
• The ability to work independently and as part of a team
• Flexibility to work across a 7-day roster, including weekends and public holidays

Why Us:

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable luxury practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast-growing, dynamic environment
• Regular service recognition and team engagement events

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.