Job Description

As a Housekeeping Attendant, you will play a vital role in maintaining a clean, organized, and inviting environment for our guests and staff. Your responsibilities will include performing a variety of cleaning activities, ensuring public areas and rooms meet our high standards, and protecting our equipment.

Furthermore, you will be instrumental in building a strong foundation of character development within the organization by embodying Mad Monkey core values: Curiosity, Positivity, Courage, Sincerity, Family Spirit, and Diversity, Inclusion, and Sustainability. Your commitment to these values will contribute to creating a positive and inclusive work culture that promotes growth, innovation, and success.

RESPONSIBILITIES:

• Perform a variety of cleaning tasks including sweeping, mopping, dusting, and polishing furniture and surfaces in guest rooms, corridors, lobbies, and public areas.
• Organize your work schedule from the room status list, arrivals and departures, prioritizing rooms that need cleaning.
• Replenish supplies in restrooms and guest rooms.
• Restock room supplies such as toiletries, towels, and coffee supplies, ensuring they are always well-stocked and meet guest needs.
• Replace dirty linens with clean towels, sheets, and pillowcases.
• Inspect and regularly turn mattresses to maintain comfort and hygiene.
• Store all dirty laundry in line with company policy, ensuring proper handling and separation.
• Respond to guest queries and requests in a prompt, courteous, and professional manner.
• Ensure the confidentiality and security of guest rooms by maintaining discretion and following all security protocols.
• Follow all company safety and security procedures, including proper use of cleaning chemicals and equipment.
• Attend training and meetings as required by the company to stay up-to-date on procedures and best practices.
• Report any maintenance issues or safety hazards to your supervisor immediately.
• Observe and report any damage to hotel property to ensure timely repairs and guest satisfaction.

Health and Safety:

• Proactively support the company's health and safety program.
• Ensure all team members understand their health and safety responsibilities as outlined in the company's Health and Safety Policy, and monitor compliance with its procedures.
• Be aware of and comply with safe working practices as laid down in the Health and Safety Policy applicable to your workplace. This includes awareness of any specific hazards.
• Report any building, plant, or equipment defects according to hostel procedures.
• Ensure immediate reporting of any accidents involving team members, customers, or visitors according to established procedures. Promote awareness of these procedures across the division.
• Attend mandatory fire and relevant health and safety training.
• Be fully conversant with and abide by all fire and health and safety rules. Ensure effective management of these aspects across the operation.
• Maintain thorough familiarity with all risk assessments for your departments, COSHH regulations, and fire/bomb procedures.
• Ensure your team stays up-to-date and proactively manages their responsibilities in these areas.

SKILLS AND QUALIFICATIONS:

• Previous experience in housekeeping or a related field is preferred but not required.
• Strong attention to detail and the ability to follow instructions.
• Experience working in the hospitality industry is a plus.
• Ability to interact professionally with guests and colleagues from diverse backgrounds.
• Strong teamwork skills to collaborate effectively with housekeeping team members and other departments.
• Ability to stand, walk, and lift heavy objects as needed.
• Flexibility to work on a shifting schedule, weekends, and holidays as required.