Job Description

Essential Duties and Responsibilities:

Responsible for ensuring execution of the Ranch mission by assisting the Housekeeping

Manager in the following areas:

• Training, scheduling, supervising, rewarding, motivating and counseling of housekeeping staff according to DTR standards.
• Adhering to & scoring positively in all shop report categories.
• Performing in the capacity of any of the positions he/she supervises on an as needed basis.
• Resolving guest and employee complaints promptly.
• Weekly scheduling of staff.
• Ensuring flow of communication within and between departments.
• Ensuring rooms are ready by 4pm daily and prepared to our standards.
• Managing Turndown Service prepared to our standards.
• Perform annual time checks as to how long rooms should take for cleaning (checkout, stay over and turndown).
• Ensuring public areas are treated as a high priority as it relates to walk rounds and cleaning standards. This includes but is not limited to, windows, ashtrays, pool areas, gym, bathrooms, employee restrooms and cafeteria, floors, select banquet/F&B space and all other public space.
• Ensuring staff is trained on Bloodborne Pathogens and how to respond when dealing with all biohazard materials.
• Ensuring ALL rooms are inspected pre-arrival and random checks are done during stay over cleanings and turndowns.
• Maintaining supply of materials, equipment needed for housekeeping.
• Designating and maintaining relationships with vendors.
• Reporting any incident which appears suspicious or could endanger the security of the Resort.
• Ensuring payroll is completed in an accurate and timely manner.
• Benchmarking best practices of other competitors.
• Continually create, develop & enhance policies/procedures/processes in housekeeping department.

Requirements

• Prior housekeeping and/or supervisory experience required.
• 4-5 star/diamond experience preferred.
• High School diploma required.
• College degree preferred.
• Valid Driver's License & clean driving record.
• Minimum 21 years of age.