Job Description

For those who dream bigger!

At the Hermitage, Aoraki/Mount Cook, our guests stay with us because of the unique location, amazing views, excellent service, and the one-off experiences we provide. Our team members choose to work with us because of the extraordinary career opportunity it is to work in the national park whilst delivering memorable guest experiences. Our team see every aspect the of the hospitality industry, whilst gaining a unique experience that develops their career, and can be transferred when they are ready for the next exciting adventure.

Are you ready to escape the ordinary and immerse yourself in New Zealand’s natural beauty?

Our Housekeeping Manager is looking for an experienced Assistant Housekeeping Manager as their second in charge to work with a team of six supervisors and up to 45 housekeeping attendants across 255 rooms, spread across the Hermitage hotel, lodge, and motels.

Working closely with the Front Office Team, and housekeeping leadership, you will help drive Hotel standards, create amazing first impressions, and an unforgettable experience for guests by ensuring consistent execution.

What you will be doing:

• 2IC to the Housekeeping Manager, providing leadership and operational performance.
• Collaborate with the Housekeeping Manager to recruit, induct and lead staff to deliver operational excellence.
• Build and maintain open communication with all Departments to optimise the guest experience.
• Encourage staff development by recommending staff for development and training.
• Writing rosters to stay within an allocated budget.
• Ensure all public areas are clean and well maintained.

What you will bring to the role:

• Demonstrate at least 1 year of experience in a supervisory or leadership position.
• Minimum of 2 years’ experience in housekeeping operations, in a comparable environment.
• Demonstrable capability in providing high quality guest experience and responding to guest complaints.
• A track record of implementing consistent processes and standards.
• Able to coach and develop team members in best practice, as well as address performance issues.
• A Degree is preferred.

The role and benefits

• Full-time permanent position, working a minimum of 60 hours per fortnight.
• $35 - $40 per hour.
• Free access to all activities offered by the Hermitage Hotel, after 8 weeks service.
• Generous discounts on food and beverage, available from your first day on the job.
• Discounted hotel accommodation for Friends and Family, after 8 weeks service.
• Live in Aoraki/Mt Cook National Park, with stunning surroundings and views – with the shortest commute to work.
• Accommodation at reasonable rent including power, and Wi-Fi.

At the Hermitage, Aoraki / Mount Cook Alpine Village, we offer more than just a place to work – we offer a career lifestyle experience. If you love the outdoors, stunning mountains, being connected to nature, and changing seasons that include crisp snow and blue skies, then this role could be a perfect match and we would love to hear from you.

We are excited that you have read this far, and you're interested in working with us, but don't forget we are in a National Park, there are no shops, fast food outlets, or public transport, so if you can’t live without these, working for us will not be for you. Before you apply, read more about the location, climate, accommodation, working with us, and click on the Google Earth link to explore the village.