Job Description

Company Description

Sofitel Gold Coast Broadbeach invites you to join a world where French elegance meets coastal luxury. Located just moments from the golden sands of Broadbeach, our five‑star hotel offers 296 beautifully appointed rooms and suites, with sweeping Pacific Ocean or Hinterland views, and an array of dining options.

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

Job Description

A career that lets your passion shine:

• Respond promptly and professionally to guest requests (linen, amenities, rollaway beds, baby cots, pillows, irons), delivering items fully prepared
• Assist with special room setups, VIP services, and turn-down duties, and handle guest laundry collection and returns aligned with brand standards
• Clean and service guest rooms to hotel standards, including bathrooms, balconies, and in-room items
• Maintain public area cleanliness on guest floors (corridors, lift lobbies, glass/mirrors, rubbish removal) and perform scheduled back-of-house cleaning
• Support post-maintenance cleaning, room inspections, and respond to room status updates (DND, NSR, Sleep Out)
• Operate commercial laundry equipment safely — sort, pre-treat, wash, dry, and fold towels and linen according to care labels and procedures
• Handle reject and damaged linen correctly, and keep laundry areas clean, organised, and chemicals safely stored
• Replenish floor pantries and trolleys to par levels, assist with deliveries, stock movement, and stocktake
• Collect and return master keys, radios, and worksheets, and ensure clear handovers between shifts
• Follow all safety, chemical handling, and housekeeping protocols at all times

Qualifications

What you will bring to the role:

• Previous housekeeping, laundry, or cleaning experience, ideally within a hotel or luxury environment
• A versatile, multi-skilled approach with the ability to move confidently across room servicing, laundry, and public areas
• A strong eye for detail and pride in presentation and guest service
• Knowledge of safe chemical handling, manual handling, and workplace health and safety practices
• The ability to manage multiple tasks in an organised and efficient manner
• Flexibility to work a rotating roster across a seven-day operation
• The physical capability to meet the demands of the role (continuous standing, walking, lifting, pushing/pulling, and chemical handling)

Additional Information

Thrive in our Sofitel Gold Coast Broadbeach community:

• Complimentary meal during your shift at our Le Café
• Global discounts on accommodation, dining, and lifestyle experiences across Accor hotels
• Paid birthday leave to celebrate your special day
• A personalised reward and recognition program
• A complimentary luxury stay with buffet breakfast to celebrate your work anniversary
• Freshly laundered uniforms provided
• Convenient access to public transport and the vibrant Broadbeach precinct
• Work just steps from pristine beaches, world‑class dining, and boutique shopping

Apply Now

Let your Passion Shine

Sofitel Gold Coast Broadbeach is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are welcome to let us know. Aboriginal and Torres Strait Islander persons are encouraged to apply.

Please note: Full Australian working rights are required for this role.