Job Description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

POSITION PURPOSE SUMMARY:
This role is responsible for the overall cleanliness and upkeep of the Ministry Unit’s buildings/facilities, to ensure that services are delivered in the environment that meets Health & Safety Standards. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community.

ACCOUNTABILITIES:
Incumbents may perform all, some, or similar range of duties as below.
• Perform routine and deep cleaning of resident rooms, offices, common areas, washrooms, hallways, kitchens, laundry rooms, and multi-purpose spaces to maintain a safe and sanitary environment.
• Sweep, mop, vacuum, and polish floors and carpets; dust and clean windows, walls, baseboards, light fixtures, and furniture.
• Sanitize high-touch surfaces and restrooms regularly, including toilets, sinks, showers, and fixtures, following infection prevention and control protocols.
• Change and launder linens and bedding; sort, wash, dry, fold, and store resident and facility laundry, following universal precautions.
• Restock washroom and cleaning supplies; ensure storage areas and housekeeping carts are clean, tidy, and well-organized.
• Prepare rooms for new residents, including detailed cleaning of appliances, furnishings, and surfaces, and replacing linens and kitchenware as required.
• Remove and properly dispose of garbage and recycling from all designated areas, maintaining a clean and odor-free environment.
• Report maintenance issues, safety hazards, and pest control concerns promptly to the appropriate supervisor or maintenance team.
• Support cleanliness and upkeep of outdoor areas, including sweeping walkways, salting in winter, watering plants, and collecting litter.
• Assist in furniture moving and room setups for meetings or events, following direction from supervisors or program needs.
• Adhere to established health and safety regulations, including WHMIS and infection control procedures, using personal protective equipment as required.
• Maintain cleanliness of laundry machines and housekeeping equipment; report repair needs and perform basic equipment care.
• Participate in regular unit and facility inspections, including wellness checks, pest monitoring, and occupancy turnover cleaning.
• Maintain accurate housekeeping logs and communication records; participate in staff meetings and ongoing training as required.
• Collaborate with other departments to ensure a clean, safe, and welcoming environment for clients, staff, and visitors.
• Other related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT:
Internal: Ministry Unit leadership, staff, and volunteers.
External: Contractors, vendors, guests/clients of ministry unit.

MANAGERIAL RESPONSIBILITIES:
Reports directly to the ______________________________________.

FINANCIAL AND MATERIALS MANAGEMENT:
• Expected to exercise good judgment in the use of organizational and personal resources.
• May be responsible for maintaining and tracking inventories of cleaning supplies.
• May hold material responsibility for the proper care and maintenance of cleaning tools and equipment and use of cleaners.

WORKING CONDITIONS:
• Work is performed indoors and outdoors; the split may vary based on the role’s exact duties.
• The performance of the role requires a frequent amount of standing; moderate amounts of lifting, carrying supplies, and walking.
• The performance of the job requires frequent use of cleaning equipment and tools.
• Care is required in the use of chemicals and cleaners.
• Physical effort needed in mopping, sweeping, bending/twisting, climbing, carrying, ladder work, spot painting.
• Moderate to high levels of attention and concentration when using electrical or mechanical equipment.
• Physical stamina and the ability to lift, carry or pull/push objects up to 30 lbs are usually required.
• The work environment is generally positive; however, the incumbent may occasionally interact with individuals displaying challenging behaviours.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:
Education, Qualifications and Certifications:
• Completion of Grade 12 is a minimum requirement.
Experience and Knowledge Requirements:
• Three months of related experience is a minimum requirement.
• General familiarity with cleaning procedures in an organizational setting.
• An alternative level or combination of education and experience may be acceptable.
Skills and Capabilities:
• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ability to identify and address minor cleaning and maintenance issues independently and determine when to refer matters to a supervisor.
• Good oral and written communication skills.
• Ability to follow detailed instructions accurately.
• Ability to work independently and as part of a team.
• Disciplined and adaptable, with a willingness to learn.
• Demonstrated attention to detail with good problem-solving skills.
• Demonstrated patience, understanding, and professionalism in all interactions.
• High level of integrity, confidentiality, and professional ethics, with a balanced sense of fairness and flexibility.
• Physical stamina and the ability to lift, carry or pull/push objects up to 30 lbs.

Disclaimer:
This job profile is a generic, territory-wide representation of the job class and is intended for informational purposes only. It does not replace or supersede the official job description as defined in the applicable collective agreement. For specific duties, responsibilities, and terms of employment, please refer to the collectively bargained job description.

Compensation:

The target hiring range for this position is $23.29 to $24.01 with a maximum of $24.72.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.caif you have a need for any accommodation and we will be pleased to discuss this with you.