Job Description

Job Summary

This position involves providing occasional cleaning services and guest services as needed. The role requires strong attention to detail and the ability to work both indoors and outdoors.

Job Duties and Responsibilities

• Maintain the function junction laundry/breakroom by ensuring all areas are clean, organized, and stocked with necessary supplies.
• Keep supply closets, housekeeping areas, and guest service/housekeeping vans stocked and organized.
• Deliver guest service items as needed (e.g., gift baskets, supplies).
• Perform housekeeping services as requested, including making beds, vacuuming, sweeping, mopping, cleaning kitchens and bathrooms, and restocking supplies.
• Assist housekeeping team by emptying trash and dirty linen bags from housekeeping vans.
• Assist laundry to ensure guest service items such as blankets, pillows, cribs, and air mattresses are clean and ready for use.
• Address guest concerns and complaints promptly and professionally.
• Complete work within designated time frame to maintain operational efficiency.
• Assist in maintaining safety equipment and emergency procedures for the safety of all guests and employees.
• Maintain a friendly, cheerful, and professional manner.
• Collaborate with other departments to enhance the guest experience.
• Follow safety guidelines, including those outlined in Material Safety Data Sheets (MSDS) and other safety doctrines.
• Continuously seek ways to improve guest satisfaction.
• Perform other duties as assigned.

Job Specifications

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse personalities.
• A genuine passion for providing exceptional customer service with a positive attitude.
• Sound judgment and discretion, with the ability to work independently with minimal supervision.
• Ability to manage multiple priorities and work efficiently under pressure.
• Knowledge of the area, including Crystal Mountain Resort, local attractions, restaurants, transportation options, etc.
• Self-motivated, able to maximize use of time, resources and technology.
• Strong analytical skills, with the ability to interpret and present data in various formats.
• Dependable, goal-oriented, and committed to achieving performance expectations.
• Demonstrates professionalism and adheres to company Core Values.

Education

• High school diploma or equivalent.

Physical & Other Requirements:

• Ability to lift up to 50 lbs.
• Requires good hand-eye coordination, arm, hand and finger dexterity, including the ability to grasp objects and maintain visual acuity for tasks such as using a keyboard, operating equipment, and reading technical information.
• Must be able to bend, squat, climb, push and pull as required for job duties.
• Availability to work evenings, weekends and holidays as part of the regular schedule.
• Must maintain excellent attendance and conduct record.
• Must have unrestricted and insurable Michigan driving record.
• Non-smoking candidates preferred.

Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2025 Silver Level Veteran Friendly Employer.

Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.