Job Description

Join The Highlands at Wyomissing as a Residential Housekeeper and help create a clean, safe, and welcoming environment for our residents. In this role, you'll provide housekeeping services throughout our senior living community, including apartments, healthcare areas, and common spaces, while delivering exceptional customer service and supporting the comfort and well-being of senior adults.

Summary of Responsibilities:

The Residential Housekeeper provides a high standard of cleanliness in all areas of the facility to ensure a healthy and attractive environment for residents and staff. Responsible for cleaning residential living (apartments, villas, cottages and vistas), Personal Care, Nursing Care, Core/ Administration areas, public areas, and common areas.

Essential Functions/Duties:

• Adheres to proper and regulatory procedures for cleaning and sanitizing the facility, complying with essential job tasks while striving for a high-quality standard.
• Maintains satisfactory standards in the safe and responsible use of chemicals and equipment.
• Sorts, counts, stocks and distributes clean linen items as required.
• Follow all prescribe cleaning procedures for various areas of the facility including routine inspections of area of leadership.
• Moves and exchange carts, take down and re-hang sheers and drapes.
• Always utilize Standard precautions for infection control.
• Move furniture items, as needed, to facilitate cleaning or to set up tables and chairs etc. for special functions. Occasionally climb ladders to complete cleaning assignments.
• Demonstrates interest in learning additional aspects of the job.
• Demonstrates excellent customer service skills by responding to service requests with a positive attitude and sense of urgency.
• Follows schedules and time frames for tasks to be completed.
• Provides a positive role model especially during new employee training. Provides encouragement and positive examples of life at The Highlands at Wyomissing.
• Assures the safety of the residents within the facility. Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.

Required Skills/Abilities:

• Excellent communications and interpersonal skills
• Possesses outstanding customer service ability

Core Values:

1. AMBASSADOR: Represents The Highlands at Wyomissing® in a positive light with integrity. Takes pride in our community.
2. COMMITMENT: Dedicated, adaptable, tolerant, dependable, focused, and passionate. Often does more than is required. Reports to work as scheduled and timely.
3. COMPASSIONATE: Is empathetic, mindful, and kind.
4. INNOVATIVE: Is curious. Identifies new methods and efficiencies.
5. RESULTS-DRIVEN: Has a strong sense of urgency about solving problems and completing work. Exerts unusual effort over time to achieve a goal. Maintains commitment to goals in the face of obstacles and frustrations.
6. TEAM ORIENTED: Works cooperatively and effectively with others to achieve common goals.

The Highlands’ Traditions (Customer Service Expectations):

1. SAFETY: Practices safe behaviors to ensure the safety of all.
2. KINDNESS: Projects a positive image and energy. Courteous and respectful to all. Goes above and beyond to exceed customer expectations.
3. SHOW: Takes pride in self-appearance. Stays in “character” and performs the “role in the show.” Ensures work area is show-ready.
4. EFFICIENCY: Performs role with consistency and efficiency. Uses time and resources wisely.

Position Type/Expected Hours of Work:

• This is a full-time position, during 1st shift hours. This position requires a rotating weekend schedule with every other Saturday and Sunday as part of the routine schedule. Days of work depend on scheduled days. Evening, weekend, on-call, holiday, and work during inclement weather may be required.

Travel:

• Limited travel to from residential areas may be expected for this position.

Education and Experience Requirements:

• High School Diploma or GED (Required if working in Personal Care or Assisted Living Areas)
• 1-3 Years of experience working with Senior Adults or in a customer service setting
• 1-3 Years prior housekeeping experience (Preferred)
• Completion of the Highlands Hearthstone Ambassador training within 30 days of employment (Required)

Work Authorization/Security Clearances:

• Medical Screening
• Criminal History Clearance
• FBI Fingerprint Clearance (Only required if you have not lived in PA for the last 2 years)
• Immigration and naturalization (I-9) Clearance
• Valid Pennsylvania Driver's License and acceptable MVR (if operating company vehicle)

Physical Requirements and Physical Demands:

• Hearing: Adequate to perform job duties in person and over the telephone.
• Speaking: Must be able to communicate clearly in person and over the telephone.
• Writing: Must be able to accurately document pertinent information either by writing or typing.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Continuously within shift (67-100%): Standing, Walking, Lifting 10 lbs. maximum and occasionally lifting and/or carrying objects
• Frequently within shift (34-66%): Climbing, Bending, Crouching, Squatting, Lifting 20 lbs. maximum and frequent lifting and/or carrying of objects weighing up to 10 lbs.
• Occasionally within shift (1-33%): Crawling, Kneeling, Pulling with force, Reaching above head, Lift from floor level up, Lift from waist level up, Lift above shoulders/head, Lifting 50 lbs. maximum and frequent lifting and/or carrying of objects weighing up to 25 lbs.

Safety Hazards and Physical Environment:

• May be exposed to blood borne pathogens - Low Risk
• May be exposed to communicable diseases
• May be exposed to extreme conditions, (i.e. heat or cold)
• May be exposed to moving mechanical parts
• May be exposed to potential electrical shock
• May be exposed to toxic, caustic, chemicals, and / or detergents
• May be exposed to rare occasions during which it is necessary to interact with a resident exhibiting aggressive behavior.