Job Description

Guest Room Attendants are responsible for the daily cleaning of all assigned guestrooms. Areas to clean include bathrooms, living room area(s), and entryways. This daily cleaning also includes all furniture, fixtures, and equipment. Guest Room Attendants will use in-room telephones to record their time, update room statuses, & report any/all maintenance issues in their assigned guestrooms. Members in the Housekeeping Team must maintain confidentiality and adhere to hotel and casino gaming regulations.

• Adheres to Standard Operating Procedures (SOP) to ensure all 12 assigned rooms are cleaned properly, consistently maintained and meet the room standard
• Provides supplies rooms with all amenities and linens
• Cleans windows and mirrors
• Vacuum and clean carpeted areas and behind furniture
• Respond and clean biohazards located in assigned room
• Completes daily housekeeping logs
• Enters proper code via telephone, to update room status
• Turns in all lost and found items to ensure proper logging and distribution of time
• Must be able to complete work assignments with little direct supervision.
• May be required to work as a Houseperson, Laundry Attendant, or Pool Attendant.
• Cleans and maintains his/her cart
• Work as a team with other employees
• All other duties as assigned
• High school degree or GED preferred.
• One (1) year of hospitality experience preferred.
• Must meet quality, time standards and Standard Operating Procedures within 90 days in position
• Must be able to work with a variety of cleaning chemicals
• Ability to use a touch-tone telephone as a keypad.
• Must present a well-groomed appearance.
• Must perform duties with a sense of urgency.
• Must maintain good eye contact.
• Ability to multi-task and maintain organization
• Must be able to read, write, speak and understand English.
• Must be able to get along with co-workers and foster teamwork.
• Must present a well-groomed appearance.
• Prior cleaning background in casino or hotel housekeeping experience preferred
• Mobility and dexterity to make beds; clean hotel rooms.
• Must be able to stand, stoop, twist, reach, kneel, grip and bend in the execution of normal duties.
• Must be able to read, write, speak and understand English.
• Must be able to push, pull up to 150 pounds (proper training techniques for lifting will be provided).
• Must be able to see small objects in poorly lit areas.
• Able to tolerate cleaning chemicals without developing an allergic reaction.
• Must be able to stand and walk for the entire shift.
• Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke
• Must be able to work at a fast pace, efficiently.
• Must be able to respond to visual, olfactory and aural cues.
• Must be able to operate in mentally and physically stressful situations
• Must be able to work a flexible schedule including weekends, evenings and holidays
• Ability to work safely while performing repetitive tasks
• Ability to dust all room surfaces; high and low
• Flexibility in movement to clean toilets, mirrors and bathtubs.
• Must be able to work on hand and knees for an extensive period.
• Ability to work around dust, pet dander/hair without any adverse reactions