Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! Your meticulous attention to detail and commitment to excellence will help create an unforgettable experience for our guests. As a Housekeeper, you’re not just ensuring the cleanliness of guest rooms – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

As a Housekeeper, you will be responsible for performing the following tasks to the highest standards:

• To ensure the ultimate comfort, cleanliness and safety for all the guest, as expected in Conrad Singapore Orchard
• To assist in the recruiting qualified people, to train employees in order to achieve the standards of cleanliness and high level of service.
• To be responsible for the daily operation needs and ensure manning is well scheduled to maintain superior standards of cleanliness for all guest rooms and public area.
• To monitor daily assignments for guest rooms cleaning and to ensure that proper quotas are assigned to achieve optimum productivity.
• To establish safe working environment.
• To coordinate tasks and supervise outside contractor working in the hotel premises.
• To establish and maintain accurate inventory records on cleaning equipment, guest supplies and cleaning supplies.
• To establish a cleaning program maintaining top quality standard in performance, procedures and productivity pertaining to all public guest areas.
• To be very familiar with occupancy projection and to forecast manning as required.
• To establish effective communication with Assistant Manager / various departments to meet their needs as it relates to Housekeeping.
• To carry out routine daily inspection, noting deficiencies and ensuring proper follow up procedures.
• To coordinate engineering work orders for assigned areas and follow up inspection.
• To coordinate cleaning schedules and maintenance program for all guestrooms, guest corridors, public areas and heart of the house.
• To review all work orders submitted and ensure all orders are carry out in a timely manner.
• To clearly understand the Company Corporate Standard, Core Standard and ensure service and cleaning job is carry out in accordance to standard expectation.
• To monitor cost control program for housekeeping labor and operating supplies.
• To assist in administering and keeping accurate record all personnel related updates.
• To be familiar with and understand all the hotel and departmental policies, procedures and standards established for the department.
• To be involved in ensuring that all on line training material are updated at all time.
• To be involved in identifying employees needs and to develop staff and coordinate training when needed.
• To ensure all policies and procedure are observed and is in place.
• To assist in conducting monthly staff meeting.
• To maintain a high level of employee morale.
• To be familiar with laundry operation and to assist in handling complaint when required.
• To be familiar with the operation of the uniform rooms and monitor the maintenance standards in these areas.
• To participate and assist in conducting yearly performance evaluation ensuring reviews are completed in a timely manner.
• To participate in counseling and discipline staff when needed ensuring proper follow up action is taken and staff is review accordingly.
• To have an understanding on the departmental P&L, the yearly capital expenditure budget, as well as the yearly labor budget, operating expense budget that is presented by the Executive Housekeeper.
• To respond properly in any hotel emergency or safety situation.
• To perform other tasks or projects as assigned by hotel management.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Good written and spoken English communication skills to support daily work requirements.
• Proficiency in an additional language is an advantage where required to communicate with guests or colleagues.
• Demonstrated ability to lead a team, solve problems, and make sound decisions in a fast-paced environment.
• Previous housekeeping experience, including experience supervising or leading a team, is preferred.
• Strong interpersonal and communication skills, with the ability to work effectively with colleagues and stakeholders.
• Able to work on a rotating shift schedule, including weekends and public holidays, based on operational needs.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.