Job Description

Role Summary

We are seeking a motivated Housekeeper to join our team at Walton Court, a premier Build-to-Rent (BTR) property located in Walton-on-Thames. This is an ideal opportunity for someone looking to progress their career in the growing BTR industry, working for a company that is expanding its footprint in the UK.

The successful candidate will support the onsite team and assist with the day-to-day operations of the company’s portfolio in Bristol with a key focus on delivering excellent customer service to residents throughout all aspects of the tenancy lifecycle.

CompassRock Overview

CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and Ireland and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across Europe.

Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs.

As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development.

About the role

• Facility Maintenance: Ensure all common areas, including a Gym, Yoga studio, co-working space, resident lounge, terraces, office, reception, kitchen, and corridors, are consistently clean, tidy, and presentable.
• Apartment Cleaning: Manage end-of-tenancy/pre-move-in apartment cleaning and respond to reactive cleaning needs.
• Bin Management: Keep bins and bin areas clean in collaboration with the maintenance team
• Safety Compliance: Work in accordance with risk assessments and safety data sheets, adhering strictly to health and safety rules.
• Communication: Notify superiors of any damages, deficits, and disturbances, and handle complaints/requests with professionalism and patience.
• Team player: Work as part of a team to ensure that the property and apartments are maintained at a high standard.

The Ideal candidate:

• Experience: Working as part of a house keeping team to ensure high standards.
• Work ethic: Self-motivated, capable of working with minimal supervision, maintaining high performance standards, and motivating others to achieve similar excellence.
• Customer Service: Understand the importance of delivering high standards of customer service due to regular interactions with residents.
• Attention to Detail: High importance placed on detail orientation for supervising team and own work.
• Prioritisation and time management skills: Essential skills to ensure high-quality work is completed in a timely manner.
• Language skills: Proficient in English.
• Job Sector: This job would ideally suit candidates from the hotel/hospitality industry.

Working Hours:

• 5 day working week including weekend work (Saturday and Sunday) with 2 days off working on a rota basis
• 40 hour working week working on a rota basis
• This role includes daytime shift work (between 07:00 – 23:00)

Remuneration / Bonuses / Benefits

• Base salary: £25,000.00- £28,000.00
• Bonus: Discretionary Bonus Scheme
• Benefits: Private health insurance; Pension Scheme; Cycle to Work Scheme; Company Sick Pay.

Location: This is a client facing role and must be based on site at Stafford Yard, Bedminster, Bristol.

Equal Opportunities Statement:

We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.