Job Description

Join the team behind the sparkle at Blue Ridge Village in Banner Elk, NC and become the heart of exceptional guest experiences. As our Housekeeper, you will help bring vacation dreams to life by performing daily cleaning duties on an assigned slate of rooms. If you enjoy making people feel welcome and being part of an outstanding team environment, this job is for you!

Here’s why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Discounted Resort Rates
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

This role offers an hourly base wage plus the opportunity to earn additional income through guest provided electronic tips (E tips).

• Full-time team members are typically scheduled to work between 30 and 40 hours weekly. A flexible schedule is required to accommodate business needs.

Responsibilities include:

• Prepare all assigned units for guest arrival.
• Greet guests and respond to requests in a friendly manner.
• Report any maintenance problems.
• Maintain cleanliness of carts and ensure supplies and equipment are in a neat and orderly appearance.
• Assist management in maintaining inventory of linen and supplies.
• Other duties and special projects as assigned by housekeeping management

What are we looking for:

• Previous hotel housekeeping experience
• Open and flexible availability, including weekends and holidays
• Able to bend, stoop, walk, and lift up to 50 lbs. and push/pull/ up to 100 lbs.
• Work a full shift (8 hours) walking/standing with or without reasonable accommodation.
• Anticipates customer needs and thinks about how work impacts them.
• Build confidence in self and others with honest and dependable interactions.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.