Job Description

Harbor’s Edge is a premier 5-star Continuing Care Retirement Community (CCRC) located on the Elizabeth River in Norfolk, Virginia. Our community offers a full continuum of care, including Independent Living, Assisted Living, Memory Support, and Skilled Nursing services.

Recognized by U.S. News & World Report as a 2025 Best Senior Living Community, Harbor’s Edge has earned top honors for Activities & Enrichment, Feels Like Home, and Food & Dining, reflecting our commitment to exceptional resident experiences and quality care.

We are seeking highly qualified part- and full-time Housekeepers to join our team in providing exceptional service to our residents and staff. The ideal candidates will have experience in senior living environments such as long-term care, assisted living, or memory support, along with a passion for serving older adults.

Housekeepers are responsible for performing assigned cleaning and housekeeping duties throughout the facility in accordance with established quality, safety, and service standards.

KEY RESPONSIBILITIES:

• Perform daily, weekly, and scheduled deep-cleaning tasks in resident rooms, bathrooms, common areas, and healthcare spaces.
• Disinfect high-touch surfaces regularly to support infection control and resident safety.
• Respond promptly to housekeeping requests and service calls from residents and staff.
• Ensure resident rooms are maintained in a clean, orderly, and comfortable condition while respecting privacy and personal belongings.
• Follow proper procedures for handling and disposing of waste, including regulated or potentially hazardous materials.
• Maintain cleaning carts, equipment, and supply storage areas in a clean, organized, and safe condition.
• Restock housekeeping supplies and linens in assigned areas as needed.
• Report maintenance issues, safety hazards, or equipment concerns to appropriate departments promptly.
• Support infection control and outbreak response cleaning procedures as directed by management.
• Assist with laundry services as needed, including sorting, washing, folding, and delivering linens and personal laundry.
• Follow safety procedures when using cleaning chemicals and equipment, including proper labeling and PPE use.
• Maintain professional and respectful interactions with residents, families, visitors, and staff at all times.
• Assist with room turnovers and special cleaning projects as assigned.
• Attend required training sessions and participate in ongoing housekeeping and safety education.

Requirements

REQUIREMENTS:

• High School Diploma or GED required.
• At least one (1) year of housekeeping experience required; CCRC, long-term care, or senior living experience preferred.
• Knowledge of infection control, sanitation standards, and safe cleaning practices in healthcare/senior living environments.
• Ability to follow established procedures, safety protocols, and regulatory guidelines consistently.
• Strong attention to detail and ability to maintain high cleanliness standards in resident rooms and common areas.
• Excellent communication and interpersonal skills with a service-oriented, resident-focused approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Compassionate, patient, and professional demeanor when working with older adults, including memory care residents.
• Knowledge of proper use of cleaning chemicals and PPE.
• Ability to prioritize tasks and respond to changing needs.
• Physically able to perform duties, including standing, walking, bending, lifting up to 50 lbs., and pushing carts.
• Flexibility to work weekends, holidays, and overtime as needed.

Comprehensive benefit package includes:

• Medical/Dental/Vision Insurance
• Paid Time Off + Six Paid Holidays
• Employee Assistance Program (EAP)
• Employer Paid - Basic Life & AD&D Insurance
• Employer Paid - Short-term and Long-term Insurance
• 403(b) Retirement Savings Plan w/ Employer Contribution
• College Tuition Reimbursement
• Employer Paid - Certification Training
• Legal Resources & Identity Protection Plan

*Benefit offerings vary according to employment status.

EEO/D/V