Job Description

Sea Mountain Resort (Pahala, HI)

VI Resorts by Westgate, North America's largest owner-controlled timeshare and vacation club, offers dynamic career opportunities at Sea Mountain Resort in Pahala, Hawaii, offering Owners and Guests a unique retreat near the southern side of the Big Island, ideal for members seeking off the beaten path Hawaii experiences. With proximity to coastal vistas, tropical terrain and relaxed island living, the resort positions guests for adventure on the island’s less crowded side. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

As a Housekeeper at VI Resorts by Westgate, you will play a vital role in creating clean, welcoming spaces that make our guests feel right at home. From owner rooms to resort common areas, your attention to detail and friendly attitude will help bring the VI Resorts experience to life. Join a team where your work truly makes a difference every day!

As a Housekeeper, you will:

• Consistently deliver high-quality, timely cleaning for all assigned rooms, keeping standards top-notch.
• Strip units and remove all trash efficiently to prepare for thorough cleaning.
• Clean all areas—including bathrooms, kitchens, living rooms, closets, and decks—with attention to detail.
• Deep clean bathrooms (bathtubs, toilets, sinks, mirrors, tiles, counters, and floors) using proper tools.
• Strip and make beds, change linens, and carefully handle all soiled laundry.
• Promptly report any damage or stains on carpets, drapes, furniture, and linens.
• Maintain a unit inspection score of 80% or higher, meeting resort expectations.
• Use equipment and supplies correctly, following all safety and operational procedures.
• Immediately report any Lost & Found items according to resort guidelines.
• Work collaboratively with the team and assist with additional duties as needed.
• Ensure each unit is fully stocked with all necessary inventory and houseware supplies.
• Wash walls, ceilings, and woodwork to keep units fresh and clean inside and out.
• Empty wastebaskets and clean ashtrays regularly.
• Help train new team members to maintain consistent quality and efficiency.
• Perform other duties as assigned to support the team and resort operations

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED); or one to three months of related experience and/or training; or an equivalent combination of education and experience.
• Strong attention to detail and commitment to cleanliness standards.
• Ability to manage time effectively and complete tasks efficiently.
• Basic knowledge of cleaning products and equipment.
• Good physical stamina; able to lift, bend, and stand for extended periods.
• Ability to follow safety and sanitation guidelines.
• Friendly, professional, and respectful with guests and team members.
• Understanding and respect for guest privacy and property.
• Must be able to regularly lift, pull, push, and/or move up to 35 pounds

Additional Information

Why Westgate?

• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Wellness Programs to Support Your Well-Being
• Tuition Assistance to Help You Grow Your Career
• Employee Assistance Program (EAP) – Support When You Need It Most
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.