Job Description

At Potters Five Lakes, we pride ourselves on providing an exceptional guest experience in a welcoming and beautiful environment. We are currently seeking dedicated and enthusiastic individuals to join our housekeeping team, ensuring that every corner of our resort is spotless, comfortable, and inviting for our guests.

As a Housekeeper, you will play a key role in maintaining the high standards of cleanliness and organisation throughout our accommodations, ensuring that each guest enjoys a refreshing and memorable stay. Whether it's making up rooms, tidying common areas, or assisting with special requests, your attention to detail and passion for creating a pristine environment will contribute to the overall guest experience.

Join the UK's Number One Fully Inclusive Resort Team!

Position: Housekeeping Team Member
Location: Potters Resorts - Five Lakes, Colchester Road, Tolleshunt Knights, Maldon, Essex, UK
Type: 30 hours per week

Position: Housekeeping Team Member

Location: Potters Resorts – Five Lakes, Colchester Road, Tolleshunt Knights, Maldon, Essex, CM9 8HX

Key Responsibilities:

For a housekeeper at Potters Resorts, key responsibilities would typically include:

• Cleaning and maintaining guest rooms Ensuring rooms are cleaned to high standards, including making beds, dusting, vacuuming, and sanitizing bathrooms.
• Ensuring guest satisfaction Providing excellent customer service by attending to any guest needs, such as providing extra linens or responding to special requests.
• Restocking supplies Ensuring rooms are stocked with necessary items like toiletries, towels, and other amenities.
• Reporting maintenance issues Notifying management of any maintenance or repair issues, such as broken fixtures or equipment.
• Upholding safety and hygiene standards Ensuring that cleaning practices meet health and safety guidelines and maintaining a safe working environment.
• Managing inventory Keeping track of cleaning supplies and reporting when restocking is necessary.
• Adhering to company policies Following Potters Resorts' specific standards for cleanliness, guest interaction, and behaviour.

We Offer:

• Competitive hourly rates (£10.85 - £12.71 based on age)
• Employee assistance and well-being programs
• Cycle to work scheme
• Friends & family discounts
• Loyalty awards

Hours:

• 9am - 3pm, working 5 days out of 7 to include weekends and bank holidays on a rotational basis.

Due to our rural location, you must have a full UK driving licence and your own transport as it is not possible to reach us using public transport.

Qualifications

Attention to Detail: A keen eye for cleanliness and tidiness to make sure rooms, bathrooms, and public areas are spotless. Noticing small issues or areas that need extra attention.

Time Management: Ability to manage time effectively, especially in a fast-paced environment, to ensure rooms are ready for guests in a timely manner.

Customer Service Skills: Being polite, approachable, and responsive to guests' needs or requests. Providing an excellent guest experience, often going above and beyond to ensure comfort.

Physical Stamina: The job can be physically demanding, requiring the ability to stand for long periods, lift heavy items, and perform repetitive tasks.

Organisation Skills: Being able to organize tasks and maintain cleanliness in a structured manner, ensuring that work is done efficiently without missing areas.

Cleaning Knowledge: Knowledge of proper cleaning techniques, sanitization, and the correct use of cleaning products and equipment. Understanding the use of chemicals safely and effectively.

Teamwork: Ability to work well with other staff members, as housekeeping often works in teams to ensure the resort runs smoothly.

Flexibility and Adaptability: Willingness to adapt to various situations and requirements, such as handling last-minute requests from guests or changing workloads.

Communication Skills: Good communication with guests and fellow team members to ensure expectations are met and requests are handled efficiently.

Additional Information

Are You Ready to Shine in Hospitality?

At Potters Resorts Five Lakes, we're not just looking for employees – we're seeking stars who will help us maintain our status as the UK's Number One Fully Inclusive resort. If you're passionate about creating exceptional guest experiences and take pride in your work, we want you on our team!

Why Choose Potters Resorts Five Lakes?

• 🌟 Be part of an award-winning, newly expanded resort
• 💼 Excellent career growth and personal development opportunities
• 🍔 Free Meals when working
• 🏋️‍♀️ Free access to our state-of-the-art gym and leisure facilities
• 💰 Competitive pay rates based on age and experience
• 🎓 Continuous training through our Potters Academy
• 🏆 Regular team recognition, awards, and treat days
• 🤗 A genuinely enjoyable place to work

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.