Job Description

WHO YOU ARE
You are someone who knows firsthand what it takes to clean a full board of rooms and understands the sense of pride that comes with owning your own floor. You've seen how the right leadership and organizational practices can make people's lives easier and make a team function like a well oiled machine. You know hospital corners aren’t just for hospitals and the perfect crease on a bed sheet makes you smile. It doesn’t matter where you are, you can’t help yourself from refolding the bathroom towels. You understand that "Housekeeping Appreciation" is every day, not just a week in September.
You thrive on the excitement that comes from turning a room during the 4 pm check-in rush. You can’t walk a hallway without picking up loose items, and your pockets are always full when you get home from work

THE ROLE
The Lead Room Attendant reports to the Hotel Manager while providing some insight to the Director of Hospitality or General Manager, working together to deliver remarkable service throughout all aspects of the department. A large degree of care is needed to support the Housekeeping department, while collaboration is needed to work in tandem with other departments. The Lead Room Attendant helps lead the team using a collaborative approach as they know that the ability to act as a soldier is as critical as being a general.

The Lead Room Attendant is expected to lead by example while spending much of the day engaging with both associates and guests. Leaders are encouraged to inspire and challenge each other to be their best. As a leader within Single Barrel Hospitality and The Aldenberg, the Lead Room Attendant will work with a phenomenal group of peers who insist that they are collaborative, humble, experienced and open-minded – no egos are allowed.
The Lead Room Attendant will maintain and execute the standards for the guest room experience at all times.

WHAT YOU WILL DO

• Reinforce the company's ideologies to ensure the experiences of genuine hospitality, intuitive service and collaboration are implemented and modeled
• Ensure a sense of belonging for teammates by upholding the company’s values and guidelines for a respectful workplace and developing and environment where diversity, equity and inclusion is celebrated
• Demonstrate and uphold behaviors outlined within the Teammates Handbook
• Demonstrate a positive work ethic and attitude
• Consistently guide and monitor business ethics, ensuring good business practices
• Demonstrate passion and an aptitude for all aspects of a guest’s experience, coaching your team to handle all guest interactions with the highest level of hospitality and professionalism, encouraging your team to find creative solutions in order accommodate guest requests whenever possible
• Observe conditions of all physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye
• Work in collaboration with other operating divisions and any third-party vendors to execute detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures and equipment throughout the hotel
• Assist with and help coach your team to complete the necessary activities for the day, such as inspecting rooms, cleaning guest rooms or stocking supplies, to ensure standards are achieved and associates feel supported and valued to exceed guests’ needs
• Be knowledgeable in all matters related to the safety, security, satisfaction and well-being of hotel guests and teammates, responding swiftly and effectively in any hotel emergency or safety situations
• Foster open lines of communication within the department.
• Provide ongoing coaching and feedback to teammates to develop their skill set, fostering an environment of continuous growth
• Perform other job-related duties as requested

WHAT YOU WILL NEED

• (1) one year of Hospitality-related experience, preferably within Housekeeping
• Proficiency in the English language in reading, writing and verbal communication; Spanish language skills are a plus
• Adaptable interpersonal communication skills to address all employee levels of the hotel
• Intermediate skills in Microsoft Excel and Word to create/update spreadsheets
• The ability to work varying schedules that includes days with varying out times, weekends and holidays

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the teammate is regularly required to see, talk, and hear. The teammate frequently is required to sit and use hands. The teammate is occasionally required to reach with hands and arms. The teammate must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the teammate is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet.

Equal Opportunity Employment

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the organizations comply with applicable state and local laws governing nondiscrimination in employment in every location in which it has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.