Job Description

Room Attendant | Horseshoe Bay Resort

The Room Attendant is a vital, hands-on role responsible for maintaining the hotel and resort's overall cleanliness and luxury standards. Reporting to the Housekeeping Supervisor, you will ensure daily operations run smoothly by delivering impeccable guest rooms and facilities, directly contributing to the world-class experience our guests expect.

Discover the Lake Life

Where genuine Texas hospitality meets refined luxury, Horseshoe Bay Resort is nestled on the shores of the stunning Lake LBJ in the heart of the Central Texas Hill Country. Spanning 17,000 acres near Austin, our resort is an outdoor lover’s dream, featuring multiple lakes, State Parks, and some of the premier golf courses in the United States. Come work in paradise— ¡Se habla español!

Essential Job Functions

• Quality Excellence: Clean guest rooms and facilities in strict accordance with standard operating procedures and "Quality Assurance" guidelines.
• Communication: Work closely with Housekeeping Supervisors and Crew Leaders; report any maintenance issues or supply needs promptly.
• Professionalism: Maintain equipment in good working order and handle all guest information with strict confidentiality.
• Teamwork: Follow directions accurately and contribute to a safe, environmentally responsible work environment.

Qualifications

Minimum Requirements:

• Experience: Previous cleaning experience in a resort or hotel setting is preferred.
• Physical Stamina: Ability to stand, walk, squat, bend, and stretch for extended periods.
• Efficiency: Ability to work quickly and maintain high standards within designated timeframes.
• Education: High school diploma or equivalent is desired.

Core Competencies:

• Urgency & Initiative: A strong sense of urgency and the ability to take initiative in a fast-paced environment.
• Interpersonal Skills: A team player who demonstrates flexibility, patience, and a professional demeanor.
• Appearance: Adherence to uniform standards, including slip-resistant, enclosed-toe footwear.
• Communication: Ability to speak, read, and write English is preferred. A valid driver’s license and clean driving record are required only if driving duties are assigned.

Associate Benefits

We take care of our team. All associates enjoy the following:

• Housing & Transport: Associate housing and shuttle services available.
• Dining: Weekly meal subsidies and discounts at resort retail and dining outlets.
• Perks: Golf and amenity privileges (subject to occupancy/business levels).
• Travel: Exclusive discounts at over 100 Crescent Hotels & Resorts properties nationwide.

Full-Time associates are also eligible for:

• Comprehensive Insurance: Medical, Dental, and Vision plans.
• Protection: Critical Illness and Accident insurance plans.
• Support: Access to the Associate Relief Fund.

Note: This job description outlines the primary duties of the role, but is not an exhaustive list. Management reserves the right to assign additional tasks as business needs evolve. This document does not constitute an employment contract; employment remains "at-will."