Job Description

The Housekeeper is responsible for maintaining high brand standards through cleaning and creating an appealing and inviting guest room experience. The Housekeeper will turnover and prepare all guests rooms including vacuuming, dusting, mopping, laundry, etc. to ensure guest satisfaction.

Duties/Responsibilities:

• Ensures that each guest receives excellent service by providing a warm greeting.
• Ensure that all guest room amenities and standard room cleaning and set-up is completed per property standards.
• Follow proper room-entering protocol.
• Report any damage found in room immediately to Housekeeping Team Lead or Executive Housekeeper.
• Report any missing guest room items (i.e. bedspreads, blankets, furniture or equipment) to Housekeeping Team Lead or Executive Housekeeper.
• Report any personal items left behind for recording and storage per the property’s Lost and Found protocol.
• Attend required safety training as required by property.

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned, and the scope of the job may change as necessitated by business demands.

Requirements

Required Skills/Abilities:

• Excellent customer service skills.
• Ability to work independently with little oversight.

Education and Experience:

• Previous housekeeping or cleaning experience, preferred.

Physical Requirements:

• Must be able to stand on feet for duration of shift.
• Must be able to frequently lift up to 10 lbs.
• Must be able to climb at least three flights of stairs.
• Must be able to bend at the waist and reach overhead.
• Must be able to perform repetitive motions for duration of shift.