Job Description

House Supervisor, Community Living

Part–time (Shift Worker) | Victorian Disability Services (NGO) Agreement 2019 - Level 4

Do you want to make a real difference to the lives of people with disabilities?

Is it important to you to work for an organization that values you and offers opportunities for growth and development?

Then look no further!

About cape

cape group (cape) is a not-for-profit company limited by guarantee providing services to people with a disability and is a Registered NDIS Provider.

Nadrasca joined with Brite in April 2025 to form cape group, a newly formed brand resulting from the merger of the two NDIS registered providers with a combined 120 years in operation across the eastern and northern suburbs.

Together, we provide a range of services for people with disability, including home and living supports, social and community participation activities, youth employment assistance, supported
employment, and NDIS support coordination.

At cape, we work hard to ensure that everyone we support can have their best day, every day.

This means people feel awesome, welcome, connected, excited, and ready to achieve their goals – whatever that means for them.

The Position

The House Supervisor reports directly to the Senior Manager, Community Living and is responsible for the overall supervision and management of support workers at the houses within cape’s Accommodation Services, to provide for a quality service for residents.

Key Responsibilities

1. Quality, Safety & Person‑Centred Support

• Lead the delivery of high‑quality, person‑centred supports aligned with Active Support, Positive Behaviour Support, and organisational policies.
• Ensure staff understand and consistently implement resident support goals and plans, with regular monitoring and reviews.
• Build strong, collaborative relationships with residents, families, and support networks to create an inclusive and welcoming environment.
• Oversee residents’ health, wellbeing, and access to healthcare, community participation, and active lifestyles.
• Maintain accurate, up‑to‑date health and support documentation for all residents.
• Ensure compliance with NDIS Quality and Safeguards requirements, including incident reporting and restrictive practice processes.
• Maintain high standards of household cleanliness, safety, comfort, and food safety.
• Participate in quality improvement activities and assist with operational audits.

2. Operations

• Oversee rosters of care to ensure supports align with resident needs and funding.
• Coordinate resident documentation, including care plans, reviews, and NDIS Plan Review preparation.
• Manage household maintenance, participant funds, and financial records in line with policies and budgets.
• Prepare and submit resident financial statements to families or nominees.
• Maintain accurate service delivery, safety, and financial records and provide reports as required.
• Participate in rostered after‑hours Practice Support duties.

3. Staff Management

• Lead the day‑to‑day operation of the house, addressing resident, staff, and operational issues effectively.
• Recruit, orient, and supervise support workers, providing regular feedback, supervision, and performance appraisals.
• Support staff capability development through mentoring, coaching, and role modelling.
• Identify training and development needs and liaise with senior management as required.
• Prepare staff rosters aligned with participant support requirements and funding.
• Escalate complex issues to the Senior Manager, Community Living, as appropriate.

Qualifications and Experience

• Advanced Diploma Community Sector Management or Bachelor of Applied Science (Disability) or Certificate IV Disability and equivalent sector experience is required
• Level 2 First Aid Certificate.
• Demonstrated ability to actively support people with disability in daily living and personal
  care skills.
• Demonstrated experience supporting people living with dementia is required.
• Ability to undertake and oversee a range of household duties, including meal preparation
  and household cleaning to a high standard.
• Experience leading a team and supervising the work of others.
• Must be able to work shifts that may involve weekends, morning and evening work, and
  sleepovers.
• Intermediate to advanced IT skills, including competency with client databases and use of
  the Microsoft Office Suite, email, web browsing and video conferencing
  platforms.
• Current Victorian Driver’s Licence.

Skills and Attributes

• A demonstrated understanding, knowledge, and commitment to the rights of people
  with disability.
• Commitment to advocating for, and empowering, people with a disability and assisting them
  to live a life of their choosing.
• Excellent interpersonal and communication skills, both written and verbal, including the
  ability to express views constructively, listen to other points of view and
  negotiate appropriate solutions to problems.
• Ability to work independently without supervision and use judgement to appropriately
  escalate issues.
• Sound financial management skills in relation to the required tasks.
• Excellent time management and organisational skills.
• Commitment to service excellence.
• Ability to work cooperatively with others.
• A positive attitude to continuous improvement.
• Demonstrated ability to prioritise and organise time to ensure achievement of required
  outcomes.
• Ability to exercise sensitivity and maintain strict confidentiality, when required.

Why Join Us?

Our vibrant culture and collaborative team environment truly set us apart. You'll join a warm, inclusive, and enthusiastic team united by a shared passion for enriching the lives of people with
disabilities.

Be the difference in someone’s everyday lead with heart, empower with purpose, and help create a life of dignity, independence, and joy for people with disability.

What we can offer you:

• A great working environment as part of a passionate and dedicated team.
• Attractive salary including salary packaging associated with not-for-profits.
• Training and professional development.
• The opportunity to use your skills to make a real difference in people’s lives.

All applicants must hold a current NDIS Worker Screening Clearance and obtain a Working with Children Check prior to employment.

All relevant staff must provide evidence of unrestricted Australian residential and working visa.

How to Apply:

We are inclusive in our thinking and are open to candidates who may not meet all criteria, but believe they are the right fit for the position.

If you are interested in becoming an active and valued member of a dedicated and passionate team, please apply today by clicking on the Apply button.

Shortlisting and interviews will commence soon.

We welcome applications from all diverse backgrounds including individuals with disability, those that identify as Aboriginal and Torres Strait Islanders, LGBTQIA+, or from culturally and linguistically diverse backgrounds.

We look forward to hearing from you!