Qualifications & Special Requirements

• Fluent in English (spoken and written);additionallanguages are an advantage.
•Previousexperience in a luxury hotel or resort environment preferred.
• Proven experience operating buggies, with the ability to follow all safety procedures, checklists, and driving standards.
• Physically fit and capable of performing continuous manual tasks throughout the shift, including walking, climbing, bending, pushing, lifting, squatting, and carrying heavy loads.
•Strong senseof responsibility, attention to detail, and safety awareness.
• Professional, warm, and courteous demeanor toward guests and colleaguesat all times
• Ability to work collaboratively as part of a team and support colleagues whenrequired
• Flexible availability, including weekends, public holidays, and extended hours as required by operational needs.
• Willingness toassistin otherhousekeeping functions whenrequired

Key Responsibilities

• Deliver guest request items promptly and accurately from Housekeeping or pantry areas, confirming completion through established communication channels.
• Transport Housekeeping colleagues safely and efficiently to theirallocatedwork locationsin accordance withdaily operational requirements.
•Operatebuggies and equipment responsibly, completing all required safety checks before and after use.
• Present oneself in full issued uniform with a clean, neat, and professional appearanceat all times
• Conduct all duties in public areas discreetly,maintaininga calm and unobtrusive presence.
•Demonstrateprofessionalism and adherence to all Four Seasons policies, house rules, fire and safety regulations, and departmental procedures.
•Maintainawareness of daily operations, priorities, and special instructions.
• Answer telephones professionally, accurately relaying messages and requests.
•Anticipateguest needs, assess guest satisfaction, and handle concerns courteously, escalating issues to the Director of Housekeeping whenappropriate
• Report all accidents, incidents, or unsafe conditionsimmediatelyto the Director of Housekeeping.
• Respond appropriately and calmly in emergency or safety situations, following hotel protocols.
• Communicate effectively with other departments to ensure seamless service delivery.
• Report any lost or unattended items found in guest contact areas to Housekeeping Securityin accordance withlost-and-found procedures.
•Participatein shift handovers, ensuring clear communication of outstanding tasks and special instructions.
• Performadditionalduties or projects as assigned by Management.

Performance Standards

• Consistently achieve a minimum average score of 85% or above in daily Core Standards and service quality assessments.
•Demonstrateongoing commitment to Four Seasons service culture, safety standards, and operational excellence

Policies, Procedures & Standards

• Four Seasons Housekeeping Core Standards
• Four Seasons Culture & Values
• Health, Safety, and Security Procedures