As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

PURPOSE

Ensure cleanliness of guest bedroom area, washroom area, balcony area, corridors, public space and fire exits areas. Support room attendants with any necessary tasks.

PRINCIPAL RESPONSIBILITIES

KEY RESULT AREAS

• Deep cleaning of rooms after Maintenance Repairs

• Follow in-room cleanliness standards

• Transfer guest supplies in a timely fashion (i.e. toilet paper)

• Assisting Room Attendants and ensuring all duties for assigned floors are completed

Business

• Open communication with Customer Care Centre and Manager to report challenges or issues.

• Report any deficiencies to Managers.

Customer Satisfaction

• Answer any guest questions

• Deliver housekeeping items to guest rooms as directed

• Ensure complete guest satisfaction.

• Support room attendants with moving of furniture and removal of linen and garbage.

• Build positive work environment.

Process Improvement/ Productivity

• Follow proper lifting techniques.

• Control trip and fall hazards in corridor.

• Adhere to and comply with all safety regulations when handling to grooming policies. Nametag must be visible at all times.

• Must wear pager provided.

• Perform other tasks as assigned by Management.

• Must complete CDC calls within 20 minutes.

• Maintain proper radio etiquette. Cleanliness of Jeep rooms and Service Areas.

• Safe effective use of equipment.

ACADEMIC AND WORKING QUALIFICATIONS

Working Experience

• Previous experience in Housekeeping an asset.

• Previous Guest Service skills an asset.

Soft Skills

• Strong work ethic.

• Good communication skills.

Language

• must be able to understand and speak English

Physical Requirements

• Flexible in availability.

• Able to stand for long periods of time.

• Able to lift and bend.

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

For more information about the property, please visit: https://www.chelseatoronto.com/en/