Job Description

Responsible for attending to guest service requests, performing cleaning tasks of hotel common areas, floors, and surrounding area.

Essential Functions

• Performs all tasks with excellent customer service and professionalism.
• Assists with luggage service, deliveries, and other guest requests.
• Cleans hallways, lobbies, restrooms, corridors, elevators, stairways, carpets, floors, and outdoor areas.
• Empties and cleans indoor and outdoor wastebaskets and ashtrays.
• Cleans carpets, furniture, draperies, and hard floor surfaces using shampooers and waxing machines.
• Restocks linen and housekeeping items on carts and in stations.
• Rotates mattresses and moves furniture as needed.
• Keeps storage areas well-organized and clean.
• Washes windows, indoor and outdoor.
• Disinfects equipment using germicides and steam-operated sterilizers in a safe, responsible manner.
• Observes company standards to protect guest and hotel property from theft or damage.
• Empties and cleans indoor and outdoor wastebaskets and ashtrays.
• Some light maintenance of hotel rooms, including changing bulbs and batteries, screw tightening and patch painting.
• Assists in hotel room cleaning as needed to ensure timely availability for guest occupancy.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Provides input or recommendations for improvements and changes in processes or services.
• All other duties as assigned.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 18 OR OLDER

Competency Statements

Customer Oriented – Ability to take care of the customers’ needs while following company procedures. Quality – The individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.

Communication Skills – Ability to communicate effectively orally and in writing clearly and concisely.

Autonomy – Ability to work independently with minimal supervision.

Interpersonal – Ability to get along with a variety of personalities and individuals.

Organization – Possesses the trait of being organized for following a systematic method of performing a task.

Energetic – Ability to work at a sustained pace and produce quality work.

Experience

6 Months housekeeping or janitorial experience preferred.

Working knowledge of cleaners, solvents, and equipment, including carpet and floor care tools.

Certificates & Licenses

Oregon Driver’s License Preferred

Physical Demands

• Stand Constantly
• Walk Frequently
• Sit Occasionally
• Handling/Fingering Constantly
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Occasionally
• Crawl Occasionally
• Squat or Kneel Occasionally
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Frequently
• 51-100 lbs Occasionally
• Over 100 lbs Occasionally

Push/Pull

• 12 lbs or less Frequently
• 13-25 lbs Frequently
• 26-40 lbs Frequently
• 41-100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Sense of Smell

Ability to wear Personal Protective Equipment

Work Environment

Work will take place in a busy resort environment with multiple distractions. The noise level in the work environment is usually moderate to loud.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.