Job Description

Overview

NHHA is committed to employee well-being and maintaining a healthy work-life integration. The information given below is intended to provide an understanding and appreciation of the workload of the job and its role within NHHA. The job description outlines the main purposes in general terms only. You may be required to carry out other duties in order to commensurate with the job. This will not change the character or purpose of the job but will be necessary to maintain high standards of business practice. This job description may be altered from time to time to meet the changing needs of the company.

Job Summary

The House Manager is responsible for overseeing daily operations, staff supervision, and service coordination within the Behavioral Health Bridge Housing (BHBH) program. This position ensures a safe, structured, and compliant residential environment while supporting client stability and housing progression.

This position reports directly to the BHBH Program Director and operates within the Behavioral Health Bridge Housing (BHBH) line of business. The House Manager works collaboratively with internal teams, contracted partners, and community stakeholders, including Imperial County Behavioral Health Services and nonprofit partners, to ensure high-quality service delivery.

Site Operations & Safety

· Oversee daily operations across BHBH facilities, ensuring efficient and seamless service delivery.

· Manage client admissions, discharges, occupancy tracking, bed/room assignments, and resident flow.

· Maintain a clean, safe, structured, and welcoming residential environment for clients and staff.

· Ensure enforcement of facility rules, schedules, and operational procedures.

· Ensure compliance with infection control protocols, health regulations, BHBH requirements, and emergency preparedness plans.

· Oversee inventory management of supplies, linens, and facility resources.

· Coordinate facility maintenance, vendors, and repairs to ensure proper upkeep.

· Develop and manage staff schedules to ensure appropriate coverage across all shifts.

Safety, Risk Management & Compliance

· Oversee incident reporting, documentation, investigations, and timely escalation to the Program Director.

· Implement and monitor safety protocols, including de-escalation and emergency response procedures.

· Coordinate risk mitigation strategies and support continuous safety improvements.

· Ensure adherence to company policies, BHBH standards, and regulatory guidelines.

· Support audit readiness through accurate documentation and data tracking.

Staff Supervision & Workplace Culture

· Supervise contracted and internal staff supporting program operations, including roles such as vocational counselors, drivers, and other ICBHS-contracted positions.

· Work collaboratively with nonprofit partners (NPOs) to oversee and support SSCs, Housing Navigators, and Housing Specialists.

· Provide ongoing coaching, training, performance feedback, and workflow oversight.

· Ensure all staff complete required trainings and maintain compliance with program expectations.

· Coordinate staffing needs in collaboration with the BHBH Program Director.

· Foster a trauma-informed, culturally responsive, and collaborative team environment.

Resident Support & Engagement

· Serve as the onsite point of contact for residents, maintaining a structured and supportive environment.

· Support resident engagement in housing-focused service plans and track progress toward program goals.

· Assist with conflict resolution, crisis response, and de-escalation in coordination with appropriate partners.

· Support intake and discharge coordination and resident transitions through the program.

· Oversee housing navigation and service coordination in collaboration with NPO partners.

· Coordinate with subcontracted staff to support resident success and housing outcomes.

Client Care & Coordination

· Ensure individualized service plans are developed, implemented, and followed.

· Coordinate services with referral partners, including Imperial County Behavioral Health Services, and other providers.

· Support crisis management, grievance resolution, and emergent client needs

Program Oversight & Quality Assurance

· Monitor program performance, including client progress, occupancy, and key metrics.

· Ensure timely, accurate, and compliant documentation of services, incidents, and activities.

· Review documentation for quality, completeness, and compliance.

· Assist with reporting requirements and audits.

· Identify opportunities for continuous improvement in operations and service delivery.

Stakeholder Communication & Community Engagement

· Serve as a primary liaison for referral agencies, including Imperial County Behavioral Health Services.

· Collaborate closely with nonprofit partners and contracted providers to ensure aligned service delivery.

· Represent the program in meetings, site visits, and partner engagements.

· Communicate program updates, policies, and outcomes clearly and professionally.