Job Description

House Manager and Family Assistant

Location: San Francisco, CA | 94115

Employment Type: Full-Time | 30-40 hours per week

Schedule: Monday through Thursday, 12:00 PM to 6:00 PM; half-day Fridays as needed. Friday evenings are protected family time. Occasional flexibility for Napa property visits and travel with the family is a plus.

Compensation: $50-$60 hourly based on experience

Start Date: ASAP

Requirements

• Reliable personal vehicle and valid driver's license required; mileage reimbursement provided.
• Must be dog-friendly.
• Candidates are required to be up to date on recommended vaccinations in line with American Academy of Pediatrics and Centers for Disease Control and Prevention guidelines (including general adult vaccinations, COVID-19, and influenza), subject to applicable legal accommodations.
• CPR and First Aid certification preferred; willingness to obtain required.
• Active passport and willingness to travel with the family is a plus.
• Maintain a smoke-free and fragrance free environment.
• Must be authorized to work in the United States.

About Our Family

We are a warm, active, and light-hearted household based primarily in San Francisco, with a secondary property in Napa. Life in our home is full in the best way — packed calendars, outdoor adventures, weekend outings, and a love for good food and great company. We are not a heavy or rigid household; we lead with laughter and a genuine love for what we do.

We are parents who are hands-on and intentional, approaching family life with a balanced, mindful philosophy. We believe in gentle boundaries, playfulness, and connection. Our home is organized and we care deeply about how things are done, and we are looking for someone who shares that same attention and pride in their work.

We travel frequently and entertain regularly, especially at our Napa property during the warmer months. With two young children transitioning into full-time school this fall, and a mom in the process of launching a new business venture, we are at a pivotal and exciting moment and we need the right person by our side to help carry the load with us.

Who You Are / What We're Looking For

The ideal candidate for this role is warm, confident, and genuinely enjoys being part of a household that moves quickly with high expectations. You are someone who walks into a space and immediately sees what needs to happen next — without being asked. You take ownership of your work, manage yourself with maturity and professionalism, and communicate directly, clearly, and kindly, keeping the family informed and aligned as priorities shift.

You're adaptable, collaborative, and you bring a solution oriented mindset to everything you do. You have patience and a calm presence that naturally helps create breathing room, especially for a parent who wants to let go but needs to trust first. You understand that building that trust takes consistency, follow-through, and a genuine partnership mindset. Clear communication is essential; you are comfortable asking thoughtful questions, providing updates, and working collaboratively with the family on special projects, home initiatives, events, and evolving household needs.You have excellent judgment and discretion. You're warm and personable, but you also know when to blend into the background and let family moments unfold naturally.

You are equally comfortable doing hands-on household tasks, supporting young children, and heading to a second property to set up systems or prep for a gathering. Experience with toddlers is important, as backup childcare support will occasionally be needed. Above all, you show up with a positive attitude, a great sense of humor, and the quiet confidence of someone who knows exactly what they are doing.

Key Qualities

• Highly proactive and intuitive, naturally anticipating needs of a private family home environment and taking initiative without waiting for direction.
• Exceptional communicator who keeps the family informed, asks thoughtful questions, and collaborates with professionalism and kindness.
• Experienced with young children, providing warm, confident backup childcare while supporting family routines with patience and care.
• Organized systems thinker with the ability to create, maintain, and continuously improve household processes that keep everything running smoothly.
• Adaptable and solutions-oriented, able to pivot with changing priorities while remaining calm, resourceful, and positive.
• Trustworthy and dependable, following through on commitments, maintaining discretion, and building long-term trust through consistency.
• Confident balancing hands-on household work with administrative responsibilities, equally comfortable tackling daily tasks, coordinating vendors, and managing special projects.
• Positive, team-oriented attitude with a great sense of humor and a genuine desire to become a trusted partner in a busy, fast-paced home.

Key Responsibilities

Family Support & Child Assistance

• School pickups (afternoon)
• Light supervision and backup childcare on school off-days
• General kid-related errands as needed

Household Organization & Maintenance

• Create and maintain household organization systems throughout the home
• Daily resets of common areas (shoes, toys, surfaces)
• Light tidying including dishes, vacuuming high-traffic areas, and surface maintenance
• Seasonal swaps including holiday décor and bedding rotations
• Coordinate and prepare donation drop-offs
• Support event, holiday, and guest prep in coordination with the housekeeper
• Post-travel unpacking and cleanup support
• Indoor plant care
• Change batteries, light bulbs, and smoke detectors as needed

Inventory & Errands

• Restock pantry, fridge, and household supplies
• Proactive Instacart ordering when supplies run low
• Manage returns from frequent online orders
• Dry cleaning coordination and drop-off/pickup
• Mail and package handling
• Break down and recycle boxes

Meal Support

• Prepare healthy, balanced meals and snacks 3-4 times per week following a Mediterranean-style approach
• Batch prep staples including fruits, vegetables, proteins, and rice
• Support for larger batch cooking when hosting
• Grocery shopping and kitchen clean-up and maintenance
• Culinary experience is a genuine plus but not required

Laundry & Linens

• Ironing and steaming, including dress shirts
• Linen rotation and coordination with housekeeper
• Coordinate dry cleaning drop-off and pickup
• Handle minor clothing needs such as alterations drop-off and button repairs

Deep Cleaning & Special Projects

• Coordinate specialists for deep cleaning needs (rugs, specialty surfaces, etc.)
• Refresh and create systems in the garage, mudroom, and entry areas
• Annual cleaning of humidifiers and air purifiers
• Organizational projects including playroom toy rotation, baby gear sorting, clothing donations, and photo framing

Vendor & Property Oversight

• Oversee and coordinate with cleaners, contractors, and landscapers
• Research and obtain quotes for repairs and specialty services
• Maintain running list for landscaping and seasonal property maintenance

Estate-Level Oversight (Napa Property)

• Organize the interior of the Napa property including linens, baby gear, and general storage
• Create functional storage and systems
• Collaborate with family for special projectsProvide ad hoc support during family stays
• Prep for and support hosting parties at the estate

How to Apply

Please submit a short intro letter telling us a bit about yourself and why this role is a great fit, an updated resume, and 3 professional references with current contact information. Please note that this role requires a background check.

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