Job Description

ABOUT L’ERMITAGE BEVERLY HILLS

L’Ermitage Beverly Hills has been a sanctuary of elegance and discretion since 1975. An exclusive Five-Star, AAA Five Diamond, Two Michelin Keys property, we are committed to delivering world-class hospitality in an intimate and refined environment. Every team member contributes to the timeless experience that defines L’Ermitage and is committed to offering travelers excellence in hospitality.

The House Car Driver will drive the hotel vehicle, transporting hotel guests to and from assigned destinations safely, efficiently, and courteously. This person will adhere to all local and state driving laws and ensure the safety and security of all passengers and vehicle. Success in this role requires exceptional communication, attention to detail, problem-solving skills, and a genuine passion for hospitality. Your mission will be to maintain the reputation of L’Ermitage as a premier destination for hospitality and excellence.

JOB SUMMARY:

• Greet guests promptly, professionally, and courteously upon arrival and departure.
• Open vehicle doors, assist with luggage as needed, and provide a warm welcome. Offer information about the hotel, amenities, and dining options.
• Maintain a professional appearance and uphold the hotel’s customer service standards.
• Maintain conversation with passengers according to their needs.
• Review and learn scheduled rides for the day on appropriate system.
• Inspect vehicle for damage; document required repairs.
• Inspect vehicle for operating condition and rectify any deficiencies (i.e., tire pressure, oil/fuel/water levels).
• Inspect vehicle for cleanliness, inside and out; rectify any deficiencies.
• Communicate vehicle maintenance needs to Management and follow up on completion.
• Follow designated procedures for vehicle breakdowns and accidents.
• Remain on scheduled route at all times. Safely drive, park, and retrieve the house car in a timely manner. Use caution when driving and parking in tight or busy areas.
• Ensure the safety of all passengers and their belongings.
• Communicate any delays, problems and passenger needs to the Front Office team.
• Monitor and manage traffic flow in the arrival/departure area, being as efficient as possible to maximize parking spot quantity.
• Ensure driveways and fire lanes are always clear. Keep driveway, entrance, and valet areas clean and organized.
• Report suspicious activity or unsafe conditions to security or management.
• Handle guest complaints or concerns promptly, referring to manager when needed.
• Follow all driving laws, safety protocols, and hotel procedures.
• Work closely with guest services team to review occupancy, guest check-ins, VIPs, and special needs.
• All parking should remain legal, not taking up multiple spots, and allow access for emergency vehicles.
• Ensure only authorized vehicles are parking in company lots. Work with front desk to verify and report any vehicles that are deemed non-business related.
• Direct guests as they arrive to appropriate locations.
• Have full knowledge of all parking options on property.
• Maintain complete knowledge of hotel operations and scheduled daily activities.
• Work closely with valet, concierge, and front desk agents to maximize guest experience.
• Review administered reports daily, such as in-house rooming list, arrivals and departures.
• Work closely with concierge when appropriate; answer inquiries and provide local recommendations.
• Communicate closely with departments (e.g., submit requests via Alice)
• Use interdepartmental communication via email and Microsoft Teams.
• Maintain lobby, front desk, and sitting areas; ensure cleanliness.
• Monitor shift reports/communication; assist in training new staff.
• Demonstrate a team-focused attitude and encourage collaboration.
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Attend meetings and training sessions as required.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.
• Perform other duties and responsibilities as assigned by management to support departmental and operational needs.

ESSENTIAL FUNCTIONS OF THE JOB:

• Ability to remain standing and/or sitting for up to 8 hours.
• Ability to walk the property frequently.
• Ability to move up and down stairs regularly.
• Ability to move quickly based on guest needs.
• Ability to regularly move and lift up to 50 lbs.
• Ability to use repetitive manual dexterity.
• Ability to visibly survey property areas clearly.
• Ability to communicate and exchange information effectively, often in a public/group setting.
• Ability to read, write, speak, and understand English.
• Ability to complete a satisfactory background check.
• Ability to perform tasks safely and operate equipment.
• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
• Ability to work flexible hours based on business needs including midweek and weekend days.

TECHNOLOGY AND EQUIPMENT USED:

• Company Vehicle (Automatic)
• Computer and Printer/Scanner/Copier
• Microsoft Office, including Outlook and Teams
• Scheduling and Time Clock
• Cell Phone/Tablet
• Radios/Walkies
• Credit Card Processor
• Multi-line phone system
• Basic Cleaning Chemicals & Tools (mop/bucket, broom/dust pan, vacuum, sanitizers and rags)

WORKING ENVIRONMENT:

• Work will primarily take place in a hotel and/or restaurant environment, in both guest-facing and employee back of house areas.
• Frequent exterior work with exposure to extreme weather.
• Group and solo work.
• Exposure to various hazardous chemicals, to be used only as instructed.

KEY SKILLS & EXPERIENCE REQUIRED:

• 2+ Prior professional driving experience preferred.
• Valid California Driver’s License required.
• Must have excellent driving record.
• Thorough knowledge of local area and roads.
• Must be knowledgeable and comfortable with both automatic and manual driving.
• Fluency in English both verbal and non-verbal preferred.
• Provide legible communication and directions.
• Must operate with the highest level of professionalism and respect for personal space/items.
• Successful completion of satisfactory background check.
• Available for flexible hours, including weekdays, weekends, holidays.
• Strong communication, organizational, multitasking, and problem-solving skills.
• Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.
• Sincere enthusiasm for the role and passion for guest service excellence.
• Passion for delivering personalized service in a sophisticated environment.

PAY RANGE (HOURLY): $25.00 - $26.00 USD

COMPANY BENEFITS & PERKS:

• Medical, Dental, Vision, and Supplemental Insurance Plans
• Health & Wellness Programs
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off and Paid Sick Leave
• Family Matters Program (Paid Parental Leave)
• Employee Travel Discounts
• Recognition Programs and Appreciation Events
• Training & Tuition
• Free On-Site Parking
• Dry Cleaning for Employee Uniforms

Benefits eligibility and offerings may vary based on employment status and applicable plan terms.

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

L’Ermitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.