Job Description

House Attendant | AC Hotel San Jose Downtown

Reports to: Housekeeping Manager

Pay Rate: $28.08/hour

The Houseperson is responsible for maintaining the cleanliness and organization of public areas, storage spaces, and administrative areas to ensure a pleasant guest experience. This role supports the housekeeping team by delivering supplies, removing trash, and assisting with various cleaning tasks throughout the hotel.

Essential Functions and Duties:

• Provide professional and courteous service at all times.
• Clean and maintain all public areas, including lobby, hallways, restrooms, elevators, meeting rooms storage areas, housekeeping closets, service areas and administrative spaces.
• Respond to guest requests by delivering supplies and service items to guestrooms.
• Dust, vacuum, and maintain public areas, hallways, restaurants, and rest areas.
• Polish metalwork and furniture in public and administrative areas.
• Collect soiled linens and transport them to the laundry, and store clean linens appropriately.
• Vacuum floors and clean restrooms as assigned.
• Remove trash from public and back-of-house areas.
• Clean outside areas, including arrival zones and the porte-cochère.
• Replenish supplies in designated areas as needed.
• Assist housekeeping staff by transporting linens, towels, and cleaning supplies between storage areas and guest floors.
• Restocks housekeeping carts of all necessary cleaning products and supplies.
• Empty trash and recycling from public areas, offices, and housekeeping closets; ensure proper disposal and adherence to recycling procedures.
• Respond promptly to guest and staff requests such as delivering rollaway beds, cribs, extra linens, or amenities.
• Assist in setting up or breaking down meeting rooms, banquet spaces, or special event areas as needed.
• May occasionally assist with cleaning guest rooms depending on occupancy levels and/or staffing shortages.
• Report any maintenance issues, safety concerns, or lost items to management immediately.
• Follow all safety, sanitation, and security policies, including proper handling of cleaning chemicals and equipment.
• Performs other related duties and special projects as assigned by management to support departmental and organizational goals.
All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements and without discrimination

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• Prior experience in a housekeeping or cleaning role is preferred. Hotel experience a plus.
• Ability to follow safety guidelines and hotel cleaning standards.
• Strong attention to detail and ability to maintain cleanliness in public areas.
• Good communication and interpersonal skills to interact with guests and employees.
• Ability to work independently and manage time effectively.
Work Environment:

• Requires frequent standing, walking, bending, and stooping for extended periods.
• Must be able to lift and carry objects up to 50 lbs regularly.
• Flexible schedule, including availability for weekends, evenings, and holidays based on hotel needs.
• Primarily indoor work with occasional outdoor tasks in areas such as entrances and arrival zones.
Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Legal: Columbia Hospitality is posting and recruiting for this role as a proud partner of AC Hotel San Jose Downtown. All employees will be employed by AC Hotel San Jose Downtown, a separate entity from Columbia Hospitality.