Job Description

This position is delivering prompt and professional housekeeping services by attending to guest requests, managing laundry and uniform inventory, maintaining linen and pantry supplies, and supporting all assigned tasks according to established quality standards and procedures.

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• Show you care – by being thoughtful in the way you welcome and connect with guests
• Take action – by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

• Recycles where-ever possible and enforces cost saving measures to staff

PEOPLE:

• Liaise with Housekeeping Supervisor in relation to problems or rectification suggestions
• Contribute to Housekeeping Departmental Meetings

GUEST EXPERIENCE:

• Address guests’ service needs in a professional, positive and timely manner
• Attend and deliver to hotel guests requests
• Attend to all guest requests within the stipulated time and standard of the
• hotel
• Ensure proper recording of daily guest loan items list & runner job list
• Ensure that the linens and pantry are stocked up
• Handle guest laundry pick-up and delivery requests efficiently
• ⁠Manage uniform inventory
• ⁠Perform uniform count before sending out for washing and recount after receiving back from laundry company
• Assist all assigned duties in Housekeeping

RESPONSIBLE BUSINESS:

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements
• Performs related duties and special projects as assigned

ACCOUNTABILITY

Under the general direction of the Housekeeping Manager and within the limits of established InterContinental Hotels Group brand and hotel’s policies and procedures, responsible for cleaning and maintain the cleanliness of the public area. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.

QUALIFICATIONS AND REQUIREMENTS

High School or Vocational Certificate in Hotel Administration, Hotel Management, Food & Beverage, Housekeeping or equivalent, with 1 year’s experience in guest/customer service, or an equivalent combination of education and experience. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to read and write English.