Job Description

Summary of Functions
Responsible for greeting and assisting the guests of the Northern Quest Resort and Casino in accordance with AAA 4 Diamond /Forbes 4 Star standards
Essential Duties and Responsibilities
• Ensures compliance with Kalispel Tribe of Indians-Internal Contracts, and Northern Quest Policies and Procedures.
• Provide exceptional service to customers and employees when performing job duties and conduct oneself in a professional and businesslike manner to reflect Northern Quest’s high standard of excellence.
• Greetings everyone at all times. Smiles, makes eye contact and verbally greets guests and co-workers from arrival to the property through departure.
• Maintain organization and control of the driveway at all times.
• Direct team members on order of vehicles and need bell assistance.
• Maintain constant contact with team members and supervisors to ensure smooth guest arrival and departure.
• Assists guests getting in or out of automobile.
• Opens main entrance door for guests.
• Follow procedures regarding the handling of keys and valet ticket distribution.
• May be required to park and retrieve guests vehicles while on shift.
• Record any damage to vehicles upon receiving or accepting a vehicle.
• Report to supervisors about any dangerous vehicle prior to driving.
• Distributes information with current brochures, fliers and Resort information.
• Be knowledgeable about our array of services and respond to questions.
• Assists with maintaining cleanliness of front entrance of casino.
• Assumes responsibility for safe and correct care and usage of all vehicles and equipment used or assigned.
• Comply with resort safety and Loss Control Procedures
• Ensure control/protection of company assets.
• Ensure guest confidentiality standards are followed.
• Report unsafe conditions and anticipate hazards constantly.
• Report accidents or injuries to management or security immediately.
• Takes numbered tag from customer, locates vehicle, and surrenders it to customer.
• Use proper interpersonal skills when dealing with customers and employees.
• Works as a team with other associates to maintain the best service standards possible.
• Responsible for maintaining a good attendance record.
• This job description does not list all the duties of this position. You may be instructed by management to perform other duties as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Experience
• 3 to 6 months customer service experience required
• 1 year of NQRC valet experience preferred
• Experience in 4 star/4 Diamond hotel preferred.
Skills & Abilities
• Skill in identifying and resolving problems under pressure conditions.
• Must be computer literate with working knowledge of Microsoft programs and other computer software.
• Ability to drive both automatic and manual transmission vehicles.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to maintain effective working relationships with department head and employees.
• Excellent organizational, communication and interpersonal skills.
Education
• High school diploma or general education degree (GED) preferred.
Other Requirements
• Ability to obtain and maintain a Kalispel Tribal Gaming License.
• Must have in possession a valid state driver’s license while on shift.
• Must be able to be insured by the company insurance carrier.
• Available and willing to work nights, weekends and holidays as required.
• Hepatitis A & B vaccinations are required as a condition of employment.
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel. Reach with hands and arms. Talk or hear and taste or smell. The employee is frequently required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 to 70 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be exposed to tobacco smoke, flashing lights, and loud noises as found in a casino setting. The employee is occasionally exposed to moving mechanical parts, repetitive motions, extreme cold or extreme heat. The noise level in the work environment is usually moderate.
Hiring Preference
The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.
General Sign-off & Disclaimers
The employee is expected to adhere to all company policies.
At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.
Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.
Background Investigation: All candidates and employees may be subject to a background investigation.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
I have read and understand this explanation and job description.