Career Directions Ltd

Hotel Supervisor - Based in Siaya County

Career Directions Ltd  •  Siaya, KE (Onsite)  •  3 months ago
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Job Description


Job Title:
Hotel Supervisor  Based in Siaya County

Location:
Siaya County

Industry:
Hospitality

Employment Type:
Full-time

Job Purpose
The Hotel Supervisor will oversee the day-to-day hotel operations to ensure exceptional service delivery, operational efficiency, and guest satisfaction. The role requires a proactive leader who can supervise staff, maintain service standards, and support management in achieving the hotel’s operational and customer experience goals.

Key Responsibilities
• Supervise daily hotel operations including front office, housekeeping, and food & beverage services.
• Ensure high standards of customer service and promptly address guest inquiries, complaints, and feedback.
• Lead, motivate, and coordinate hotel staff to deliver consistent and quality service.
• Monitor staff attendance, performance, and adherence to hotel policies and procedures.
• Ensure cleanliness, safety, and hygiene standards are maintained at all times.
• Support training and onboarding of new staff to improve service delivery and teamwork.
• Assist in inventory control and proper use of hotel resources.
• Identify operational challenges and proactively recommend improvements.
• Prepare basic reports and provide regular feedback to hotel management.


Requirements


Qualifications & Requirements
• Diploma or Certificate in Hospitality, Hotel Management, or a related field.
•
Minimum of 3 years’ experience working in the hotel or hospitality industry.
• Demonstrated experience in service delivery and customer care.
• Strong leadership and team supervision skills.
• Proactive, organized, and solution-oriented mindset.
• Good communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.

Key Competencies
• Leadership & people management
• Customer service excellence
• Problem-solving & decision-making
• Attention to detail
• Time management & multitasking
Career Directions Ltd

About Career Directions Ltd

CDL is a proactive Human Resource Management consultancy firm specializing in Strategic Labour Force Outsourcing, Recruitment, Training, Payroll Processing and Total Human Resource Management. Since 2003, we have been a one-stop shop for all HR related queries and support in and around East Africa. We champion best practice in Human Resource while going the extra mile to proactively address workers needs in order to achieve optimum productivity & profitability.

Our Mission

To support and contribute to our partners success while improving the lives'​ of the community.

Our Vision

To be a partner of choice in providing quality manpower outsourcing solutions.

Our Core Values

1.Professionalism: Conducting our business in the most professional way

2.Respect: Giving due respect to self and others and maintain the environment of teamwork and growth.

3.Passion: To be passionate in all we do.

4.Integrity: To act with honesty and integrity without compromising the truth.

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Nairobi, KE
Year Founded
2003
Website
cdl.africa
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