Job Description

Manor Receptionist

Hours: 4 days per week, with rotating weekends off. Shifts are either 7:00am – 3:00pm or 3:00pm – 9:00pm

At The Manor, we're committed to creating a warm, welcoming, and memorable experience for every guest.

As the first point of contact, our reception team plays a vital role in ensuring every stay starts and ends on a positive note.

We're looking for a friendly, organised, and customer-focused individual to join our team.

As a Manor Receptionist, you will:

• Welcome guests with a professional and friendly manner, ensuring they receive an exceptional first impression.
• Check guests in and out efficiently while providing helpful information about the hotel and local area.
• Answer telephone and email enquiries promptly and professionally.
• Handle guest requests and resolve any concerns or complaints to ensure a positive experience.
• Carry out administrative and reception duties accurately, including processing bookings and payments.
• Ensure the reception and front-of-house areas are clean, organised, safe, and welcoming at all times.
• Work closely with housekeeping and other departments to ensure smooth day-to-day operations.

What we're looking for:

• Excellent communication and customer service skills.
• A positive, friendly attitude with a willingness to learn and develop.
• Strong organisational skills and attention to detail.
• The ability to remain calm and professional in a busy environment.
• A reliable team player who is happy to work flexible shifts, including evenings and weekends.
• Sufficient spoken and written English to carry out the role safely and communicate effectively with guests and colleagues.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.