As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

The function of the Hotel Security Investigator is to protect the life and the property of

guests, employees and patrons.

PRINCIPAL RESPONSIBILITIES

KEY RESULT AREAS

 Works on projects as selected personally or as assigned by management.

 Maintains the security office in a clean and organized fashion.

 Assists in training new hotel security investigators and makes recommendations for

training improvements to his/he r supervisors.

 Communications with other employees to establish a secure working environment.

 Maintains close liaison with local Police, Fire department and Ambulance to assist

guests/ employees and management with any requirements.

 Attends security meetings and identified courses for personal development.

 Assists with locker inspections and fumigation when requested.

 Ensures all incident reports are completed at the end of shift

 Conducts a full building inspection on a daily basis . Follow up on this report to be done

once per week as well.

 Is on call to cover emergencies in the hotel as required by management.

 Performs other tasks as assigned by management.

Business

 Maintains active files on trespassers and undesirables.

 Maintains accurate security logs.

 Attends internal meetings to address possible concerns in regards to special

conferences as assigned.

 Maintains the security files up date.

Customer Satisfaction

 Maintains a good working relationship with his/her co workers and ensures all

information related to the hotel is handed over the next shift. Works in conjunction with the Manager, Guest Services in regards to employee/guest loss, theft and illness, accident and damage occurrences.

 Ensures all guest correspondence is handled within 15 days on the original concern.

Maintains active files on these follow ups.

Process Improvement/ Productivity

 Inspects the hotel areas for safety violations during the shift or on special

assignments. Follow up on discrepancies.

 Attends court and other legal proceedings related to the hotel when so required and

keeps files on results of these appearances.

 Maintains control of all forms needed in the security department and informs the

security supervisor of any discrepancies.

 Monitors and reviews security cameras

 Complies with Hotel and Company policies and Procedures as well as Health and

Safety policies.

 Ensures the safety and security of all guests and employees.

ACADEMIC AND WORKING QUALIFICATIONS

Working Experience

 experience working in a security related profession is preferred

Knowledge

 ability to write reports and describe situations accurately and effectively

 possess good memory skills

Education

 post secondary education in a related field is preferred

 Must h old a valid Ontario Private Investigators License.

Soft Skills

 effective customer service skills

 ability to maintain composure in stressful situations

 effective communication skills

 ability to think quickly and react appropriately in urgent situations

 team work

 demonstrated ability to handle and resolve conflicts in an effective manner

Language

 must be fluent in English (reading, writing,

 effective listening skills

 second language an asset

Physical Requirements

 able to stand for prolonged periods of time

 able to ascend and descend stairs

 able to walk distances

 overall good physical condition

 able to bend, squat, kneel

 able to work all shifts (days, evenings & nights)

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work

environment and encourages applications from qualified women, men, visible minorities,

aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code

and the Accessibility for Ontarians with Disabilities Ac t (AODA), Chelsea Hotel, Toronto

will accommodate the needs of applicants with disabilities throughout all stages of the

selection process. If you need accommodation during the recruitment process, please

advise your Talent Acquisition representative.

For more information about the property, please visit: https://www.chelseatoronto.com/en/