Job Description

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Job Title: Hotel Sales Manager (Business Development)

Location: King Street Townhouse Hotel & Spa, Manchester

The proactive Sales Manager will be responsible for driving structured, proactive revenue generation for King Street Townhouse Hotel & Spa. This role is critical to actively identify, target, and convert new business opportunities across key market segments. The position will focus on building a strong external presence, developing strategic relationships, and implementing a targeted sales approach aligned with the hotel’s overall commercial objectives.

Key Responsibilities

Proactive Business Development

• Drive new business generation through targeted outreach, networking, and relationship building
• Identify and secure opportunities across key segments including Corporate and MICE
• Develop and execute a clear proactive sales strategy aligned with revenue goals set by senior management
• Build and maintain a strong sales pipeline to support future revenue growth

Account Management & Revenue Growth

• Manage and grow a portfolio of high-value accounts to maximise lifetime value
• Strengthen relationships with existing clients to drive repeat and referral business
• Identify upselling and cross-selling opportunities across all hotel services
• Ensure consistent engagement with key decision-makers and stakeholders

Market Positioning & External Representation

• Represent KSTH at industry events, trade shows, and networking opportunities
• Increase brand visibility and positioning within the Manchester market
• Actively promote the hotel to key target audiences and sectors

Sales & Marketing Alignment

• Work closely with senior leadership to ensure alignment between sales strategy and marketing activity
• Support the development of targeted campaigns that drive lead generation and conversion
• Provide market insights to inform marketing priorities and seasonal planning

Collaboration & Commercial Optimisation

• Collaborate with revenue and operations teams to align sales activity with pricing, availability, and operational capacity
• Support in-house sales teams by generating qualified opportunities and enhancing client engagement
• Contribute to initiatives such as showcases, client events, and networking activities

Market Intelligence & Competitor Analysis

• Monitor competitor activity, market trends, and emerging opportunities
• Provide insights and recommendations to maintain a strong competitive position

Reporting & Performance Tracking

• Maintain structured reporting to ensure visibility and accountability across all proactive sales activity, including:
  • Pipeline value and stage tracking
  • Target accounts and segment focus
  • Wins and losses (with analysis)
  • Forward-looking activity and revenue projections
• Deliver weekly and monthly reporting on:
  • Proactive outreach activity
  • Meetings and appointments secured
  • Enquiries generated
  • Proposals issued
  • Confirmed revenue
  • Lost opportunities and rationale

Key Performance Indicators (KPIs)

• Revenue generated from proactive sales activity
• Number of new accounts acquired
• Pipeline value and conversion rates
• Volume and quality of proactive outreach
• Account growth and retention
• Contribution to overall hotel revenue targets

Required Skills & Experience

• Proven experience in a proactive sales role within hospitality or a related sector
• Strong track record in new business development and account management
• Excellent networking, communication, and negotiation skills
• Commercially driven with strong analytical and reporting capabilities
• Ability to work collaboratively across departments

Role Impact

The introduction of this role will:

• Establish a structured, proactive sales approach
• Reduce reliance on reactive and inbound business
• Strengthen alignment between sales and marketing
• Improve pipeline visibility and accountability
• Drive sustainable, long-term revenue growth

About THG Experience:

THG Experience curates a portfolio of exceptional hospitality destinations where considered design, world-class facilities and intuitive service come together.

Each space is crafted with intention - from beautifully designed interiors and industry-leading wellness facilities to chef-led dining and thoughtfully delivered experiences. Our venues set the tone for modern luxury.

About King Street Townhouse Hotel:

In the heart of Manchester, King Street Townhouse is a luxury boutique hotel where heritage architecture meets contemporary elegance. Set within a striking Grade II-listed building, offering refined city stays, destination dining and memorable events.

Guests experience elegant bedrooms and suites, destination dining, a tranquil spa with thermal facilities, a state-of-the-art gym, private cinema and beautifully appointed event spaces designed for weddings, celebrations and corporate occasions. Explore more about King Street Townhouse Hotel here.

Benefits include:

• Fantastic bedroom rates for yourself and F&F
• 20% off dining at the hotel
• 50% off dining at Hale Country Club & Spa, also 50% discount on monthly club membership
• Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA and many more!
• Onsite GP (avoid the waits!)
• Onsite physiotherapist
• Annual leave entitlement rising every year with service plus your birthday off
• Meals provided when on duty  
• Competitive salary
• Onsite Doctor
• Employee discounts
• Gym Discounts
• Company pension scheme

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.