Job Description

• Perform job according to standard operating procedures.
• At all times provide professional hospitality to all guests and clients.
• Answer telephone inquiries, accurately transfer calls to appropriate Sales/Catering Associate, and take accurate and detailed messages.
• Assist in the sales effort by qualifying and when appropriate booking the business of pop up inquiries.
• Assist the sales team in the area of telephone prospecting and outside sales blitzes by contacting the clients from an established list developed by the sales team.
• Assist sales team retrieving rooming list, deposits and banquet guarantees when needed.
• Create banquet room door signs for groups in meeting rooms as well as maintain the reader board in the lobby with all group functions.
• Order office supplies for sales office as directed by DOS.
• Prepare sales kits for sales team.
• Complete Sales Proposals, Contracts, BEOs and Banquet Checks.
• Make copies of room contacts, group resumes and rooming lists, BEO's, daily reports and client evaluation forms and other items as required; distribute to the appropriate departments.
• Maintain office filing system.
• Assist sales and catering associates as needed.
• May perform additional duties as required.

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.