Department: Hotel OperationsLocation: LEGOLAND® Hotel in Goshen, NY
Build AWESOME memories. Create AWESOME moments. Be part of something AWESOME!
At LEGOLAND New York Resort, our team members—known as Model Citizens—bring the magic to life every day. As part of our Hotel Retail team, you’ll help create fun, memorable experiences for guests staying overnight at the resort. From helping a child find the perfect LEGO set to delivering special packages that make their stay even more exciting, you’ll be part of the moments families remember long after their trip ends.If you love working with people, enjoy a fun and energetic environment, and want to help make someone’s day a little more awesome, this could be the perfect role for you!
What You'll Do
As a Retail Team Member, you’ll help bring energy and excitement to our hotel shop locations while providing world-class guest service.
• Welcome guests with enthusiasm and provide exceptional service in our hotel retail stores
• Share your product knowledge and help guests discover the perfect LEGO sets, souvenirs, and gifts
• Support store leadership with a variety of daily tasks and responsibilities
• Prepare and deliver pre-sold packages to guests, helping make special moments even more memorable
• Maintain store cleanliness, organization, and visual displays
• Operate Point-of-Sale (POS) systems efficiently to process purchases
• Complete opening and closing store procedures in accordance with company policies
• Help maintain inventory and participate in Loss Prevention practices
• Represent the LEGO and Merlin culture, values, and guest service standards in everything you do
Who You Are
You’re someone who brings energy, positivity, and a love of fun to the team.
• Friendly, outgoing personality that guests naturally connect with
• Professional and well-groomed appearance
• Someone who loves the idea of making a child’s day unforgettable
• A dependable team player who enjoys working with others
• Reliable and responsible—because our guests count on you
• Comfortable working outdoors in a variety of weather conditions
• Able to stand and walk for extended periods of time
• Flexible availability, including evenings, weekends, and holidays
Safety & Compliance
Team members must follow all company Health, Safety & Security policies and comply with ASTM, NEC, NSF, OSHA, and state/local regulations. Prompt reporting of incidents and adherence to safe work practices is required.
Why Join Us?
If you’re ready to welcome guests with big smiles and help make their stay unforgettable, apply today and join our team!
USD $21.69/Hr.
Follow us on Instagram: @Merlinentertainments
The greatest place in the world to work and play 💜
Merlin Entertainments is the global leader in branded entertainment destinations. We create and deliver memorable, immersive brand experiences for over 60 million guests every year.
Merlin Entertainments has over 140 attractions worldwide, ranging from indoor attractions such as SEA LIFE and Madame Tussauds to iconic theme parks like LEGOLAND and Alton Towers Resort.
Working for Merlin Entertainments is unlike a job anywhere else. You could be counting penguins, protecting the sea, crafting the perfect celebrity eyebrows or making a child’s day magical. Not all of us have jobs in attractions, but we are all involved in fascinating work. Sound like fun? Join us, and be part of creating amazing memories for millions of people around the world.
