Job Description

Elvis Presley Enterprises
Become a part of the exciting growth at Graceland!
Since opening to the public in 1982, Elvis Presley's Graceland has hosted over 20 million visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,000 visitors each year, is one of the five most visited home tours in the United States, and is the most famous home in America after The White House.

In 1991, Graceland was placed on the National Register of Historic Places. In 2006, it was designated a National Historic Landmark.

Graceland visitors come from all walks of life, all ages, all musical tastes, all income levels, all educational backgrounds, and all parts of the world.

Our employees are ambassadors to Memphis and work hard to ensure all of our guests are treated with the same southern hospitality that Elvis Presley was known for.

This is a Full-Time position located in the Food & Beverage Department at The Guest House at Graceland Hotel with variable/flexible working hours to include weekends, holidays and overtime as required. Benefits will be offered after successful completion of a sixty (60) day introductory period for Full-Time employees. This is a promotional opportunity and is an internal/external recruitment.

• Take food and beverage orders while delivering excellent customer service.
• Retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables according to Hotel specifications, courteously and efficiently.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests and ensure guest satisfaction.
• Collect and process payments.
• Assist in the cleanliness and maintenance of the Restaurant area and equipment.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Perform side duties and other duties as assigned.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: Knowledge of Memphis and Shelby county health codes; in possession of a current ABC Permit or willing to go through the process of obtaining permit within 60 days of employment; proven work experience as a wait staff member in a full service restaurant is preferred; excellent knowledge of guest service and attentiveness and patience for guests; positive, engaging personality and professional appearance; outstanding interpersonal, communication and presentation skills; basic math and computer skills; familiarity with cash registers and ordering information systems; ability to work quickly and accurately under constant pressure of often conflicting deadlines and numerous interruptions; ability to maintain confidentiality; reading skills to understand and interpret regulations, policies and procedures; ability to put out stock or dining room needs as directed by manager and or supervisor; knowledge of restaurants stock and equipment; skill to operate and maintain restaurant equipment located in assigned bar or restaurant; ability to work and maintain a safe work area; ability to follow operating procedures on equipment in a safe manner.

PHYSICAL REQUIREMENTS: Ability to stoop, reach, walk and stand for long periods; ability to lift boxes weighing up to 25lbs; speak clearly and distinctly.

SPECIAL CONDITIONS: Uniform is required; must follow and have knowledge of health codes and requirements.

CONDITIONS OF EMPLOYMENT: Work flexible hours, holidays, weekends, and overtime as required; ability to maintain confidentiality; no smoking or eating in the work area.

APPLICATION PROCESS: Please apply online at www.gracelandjobs.com. Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled.

Notice: Screening tests for alcohol and illegal drug use will be required before hiring and during your employment with this company.