You will be responsible for making meaningful moments for customers and potential guests. Handle inbound customer phone calls, providing exemplary service and support. Assist with managing reservations, provide hotel information, confirm reservations, modify/cancel bookings. Connect with guests over chat to answer inquires, re-confirm bookings, and reserve rooms. Manage guest preferences and special requests, coordinate with hotel front desk staff and maintain guest records in the reservation system. May assist with TLA (Temporary Lodging Allowance) bookings and rate overrides.
Overcome potential guest objections while maintaining a polite and enthusiastic demeanor. Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available. Any other duties or responsibilities assigned by a guest of the management team. This position requires computer proficiency and the ability to swiftly navigate multiple systems/applications to access and accurately input data into proper fields, typically, while using multiple computer monitors. They will also assist with call back requests to return customers calls.
You will add to the success of the Interval team by maintaining high standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations. Specific job duties may differ by location. Join our expanding team and become a valuable guest where meaningful moments are made together.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands.
Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true.
Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team.
Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
