Job Description

Hotel Receptionist

We are seeking an enthusiastic individual to join our friendly reception team

You will be working in a beautiful newly renovated 30 bedroom hotel with stunning sea views. Located in the picturesque village of Robin Hood's Bay, on the North Yorkshire Coast

The hotel offers a range of luxurious bedrooms, as well as excellent dining facilities with a newly refurbished sea view restaurant, stunning cocktail bar & lounge, as well as a large friendly traditional Yorkshire pub. We also host weddings and various events throughout the year

Main duties Include:

• Greeting and registering guests
• Assisting with check-in and check-out
• Handling reservations and room assignments
• Providing outstanding customer service
• Managing phone calls and guest inquiries
• Processing payments
• Email responding and management
• Solving guest issues
• Cash handling
• Collaborating with other hotel staff for smooth operations

Experience in a customer focused environment with good IT, administration and communication skills would be preferred, however if you have excellent customer care skills and a positive approach then we would be more than willing to invest time and training to the right candidate.

In return you will receive:

• A Permanent part-time or full-time position
• Excellent rate of pay
• Free meals provided on shift
• Uniform provided
• Training opportunities
• Discounts at the hotel and other businesses within the company

The role will include some weekend work and varying start times, but generally more tailored to daytime hours

Job Types: Full-time, Part-time, Permanent

Please contact g.m@victoriarhb.com with any enquiries or further information